Industrious Operations Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Industrious.
Industrious
Operations Associate
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I found the OA opening online for their new SLC offices and they hit me up a few days later to set up a phone interview. The very next day, they set up a second video interview for about a week out, done over Google Hangouts. I was really impressed with how quickly they moved things along. The first interview felt super casual, and the interviewers were really nice. But that second interview was way tougher. It felt like they were really looking for those near-perfect candidates, which was a lot of pressure. Honestly, a lot of the questions didn't seem to relate to customer care or hospitality, which Industrious really focuses on. The next step, if I had moved on, would have been an in-person meeting with the national launcher. They told me the day after the video interview that they were moving forward with other candidates.
Confirmed questions6 questions
- Can you share an instance where you exceeded expectations for a customer?
- Considering the role's description, how do you see your skills fitting in?
- Tell me about a situation where you had to convince someone of something, knowing you were right.
Industrious
Operations Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
I had a good introductory video call with one of the community managers in New York. We talked for about an hour, and it seemed to go well. She mentioned the next step was to talk to the regional hiring manager, who would reach out to schedule a time. He contacted me quickly to see if I could chat that same evening, but I couldn't because I was busy. After letting him know my availability and following up a few times with both of them, I heard nothing back. Now, I see the job I applied for posted again on Glassdoor. It's totally fine if I wasn't the right fit for any reason, but to just go silent and ignore multiple emails is pretty unprofessional and rude. Especially since I was clearly told I would be moving forward in the process.
Confirmed questions3 questions
- How would you manage your workload when faced with multiple tasks?
- In your view, what's the most challenging aspect of customer service?
- Imagine a chaotic morning with several issues arising; how would you decide what to tackle first and why?
Industrious
Operations Associate
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Take home Onsite Onsite Phone screen Offer
Interview formats
Behavioral Other
So, I applied, and then got an email for a phone interview. I chatted with someone on the West Coast. After that, they sent me an offer for an in-person interview at the actual location I applied to. The interviewer also sent me an essay-style assignment to check how competent I am and if I'd fit in. Then, I had another in-person interview at a nearby location, followed by a video call with someone from the East Coast area. They called me after that, and I got an emailed offer pretty quickly once I accepted.
Confirmed questions2 questions
- Can you share an instance where you encountered a challenging situation? Describe how you managed it and what the outcome was.
- Describe a negative scenario that you successfully transformed into a positive one.
Industrious Operations Associate Interview Questions
Quoted word for word from Industrious interview reports.
“What kind of event would you organize for Cinco de Mayo?”
Read reports →“Tell me about the pay for an operations associate.”
Read reports →“Imagine a member's laptop gets stolen from their office. They come to you, the OA, upset. How do you handle that situation?”
Read reports →“Given that the salary is firm, are you still interested?”
Read reports →“What is customer service mean to you?”
Read report →“Given a list of issues, how would you decide which ones to tackle first?”
Read report →“How do you manage stress and what does success mean to you?”
Read report →“Can you share an interesting fact about yourself?”
Read report →“Imagine a chaotic morning with several issues arising; how would you decide what to tackle first and why?”
Read report →Formats, difficulty and experience
Across all 19 Industrious interview reports.