Industrial and Commercial Bank of China Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Industrial and Commercial Bank of China.
Industrial and Commercial Bank of China
Customer Service Representative
Senior Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite Technical screen
Interview formats
Behavioral Technical Other
We had a 40-minute face-to-face meeting with HR and the Head of Operations. It involved a self-introduction, answering questions about my past work, and demonstrating my knowledge of the bank and the specific role. Following that, there was an English/Chinese translation test.
Confirmed questions1 question
- How would you address any perceived gaps in your experience when applying for a customer service representative role?
Industrial and Commercial Bank of China
Customer Service Representative
Intern Average Positive experience Accept offer 2 rounds
Interview process
Onsite
Interview formats
Behavioral Technical
I went through two interviews in person. They asked me regular job-related questions, nothing tricky. They really dug into my educational background.
Confirmed questions2 questions
- Can you share an instance where you had to handle a difficult customer?
- Can you confirm your educational experience?
Industrial and Commercial Bank of China
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Panel Background check
Interview formats
Behavioral Other
I sent in my application via email and got a call for a phone interview the very next day. Then, a panel interview was set up for three days after that, which lasted about 40 minutes and included a translation test. It would be really helpful to look over the ICBC website, both the English and Chinese versions, before the interview. The whole process wrapped up in about a week.
Confirmed questions7 questions
- Can you tell me about your strengths and weaknesses?
- Tell me about yourself.
- Why do you want to work for ICBC?
Industrial and Commercial Bank of China Customer Support Representative Interview Questions
Quoted word for word from Industrial and Commercial Bank of China interview reports.
“What is your understanding of IBK?”
Read reports →“Why ICBK and why this position?”
Read reports →“Do you have the authorization to work in Canada?”
Read reports →“What language can you speak?”
Read reports →“Could you tell me what you know about our bank?”
Read report →“What about your personality aligns?”
Read report →“What is your five year plan?”
Read report →“What aspects of your personality align?”
Read report →“Can you confirm your educational experience?”
Read report →Formats, difficulty and experience
Across all 17 Industrial and Commercial Bank of China interview reports.