IndiGo Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IndiGo.
IndiGo
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It's pretty straightforward. You'll need to do some quick research on IndiGo via Google. They're going to ask you about the airline. The main thing is to appear confident and cheerful. Just make sure you've got your grooming on point, speak clearly, and dress well.
Confirmed questions1 question
- Could you describe the responsibilities of ground staff?
IndiGo
Customer Service Agent
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
They are looking for candidates with aviation experience on their resume and will select them based on that. The job description only mentions good communication skills as a requirement. We were selected for a GD and then moved to a personal round. However, during the personal round, they questioned why an engineering graduate would apply, suggesting we were wasting their time and should have applied for roles like business development executive or voice process. They do not treat candidates respectfully. One recruiter for South India behaved very poorly. They seem to lack basic recruitment and screening knowledge, which makes one wonder why they are hiring at all.
Confirmed questions1 question
- If a person has completed an aviation course, they will get a job, and other departments, especially engineering graduates, are not considered.
IndiGo
Customer Service Representative
Entry Difficult Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
It was a pretty standard process. First, they reviewed my resume. Then there was a screening phase, and finally, the main interview. I liked that it was broken down into three parts. They asked about my personal background and my interest in aviation.
Confirmed questions3 questions
- Why are you interested in aviation?
- Can you tell me a bit about yourself?
- Do you have any information about your family?
IndiGo Customer Support Representative Interview Questions
Quoted word for word from IndiGo interview reports.
“When does your passport expire?”
Read reports →“How is an aircraft safe?”
Read reports →“Is youth under confident or confused?”
Read reports →“If you could meet anyone, living or dead, who would it be and why?”
Read reports →“Do you currently hold a passport?”
Read report →“Do you have any information about your family?”
Read report →“Your stream is totally different from aviation, why do you want to join here?”
Read report →“Could you describe the responsibilities of ground staff?”
Read report →“Can you complete a physical test?”
Read report →Formats, difficulty and experience
Across all 27 IndiGo interview reports.