Indigo Books & Music Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 100 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Indigo Books & Music.
Indigo Books & Music
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Group Recruiter call Phone screen
Interview formats
Group Presentation Other
It was a group interview, which was pretty fun. We all took turns answering questions and also did two tasks: one was a sales pitch, and the other was a pair activity where we had to draw a picture without seeing it. They mentioned we'd hear back for the next interview, which would be a one-on-one with the store manager. It seemed like they were interviewing a lot of people for just a few spots.
Confirmed questions1 question
- How do you find book suggestions with technology?
Indigo Books & Music
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Recruiter call
Interview formats
Group Behavioral Other
The interview process was quite straightforward. After applying online, I was invited to a group interview with numerous other candidates. During the session, we were asked about our preferred books and took part in simulated customer and employee scenarios. Our French language skills were also assessed. A useful tip is that they tend to hire a significant number of people before the holiday season.
Confirmed questions1 question
- As a customer, could you tell me about your favorite book in a few sentences?
Indigo Books & Music
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Group
Interview formats
Group Behavioral
They had us do a group interview. Everyone got a sticker with their name to wear. We all sat in a circle and took turns answering questions. Since I went last, I had more time to think. The person who got the job was really lively, confident, and had experience. I was really impressed with her.
Confirmed questions3 questions
- What animal would you be if you were an animal?
- Could you introduce yourself briefly and explain your interest in working here?
- Can you share an instance where you made an error and describe how you managed the situation?
Indigo Books & Music Customer Support Representative Interview Questions
Quoted word for word from Indigo Books & Music interview reports.
“If a movie was made about you, which actor would you want to play you?”
Read reports →“If you were to buy a gift for your best friend, what item would you pick from the store?”
Read reports →“What would you do if a customer wanted to return a journal they found was already written in after purchasing it?”
Read reports →“If you were going to go to school next semester, how many years would you go for?”
Read reports →“Can you find two items in the store, one a book and one not, that represent who you are?”
Read report →“Given the book you received, what two items would you recommend from the store and why?”
Read report →“How would you try to sell housewares to someone who was looking to buy books?”
Read report →“Can you share a book that had a significant impact on you and that you'd recommend to others?”
Read report →“Can you choose a gift for a person in your group and justify your selection?”
Read report →Formats, difficulty and experience
Across all 100 Indigo Books & Music interview reports.