Indigo Books & Music Customer Support Interview Questions
& Process

I applied online and then got an email to come in for an in-person group interview with 3 other people, a manager, and a longtime CER. It lasted less than an hour and was super chill. I'd suggest dressing business casual and arriving 10 minutes early. It was more hands-on than a typical interview. Be friendly with the other interviewees; it's not a competition, they really value collaboration and teamwork. When speaking, make eye contact and address the whole group. Try to be confident and keep your answers short and simple. I think I got hired because I took initiative, even if I rambled a bit. So if you don't have prior experience, just try your best to be outgoing. Good luck :)

I applied on their website and got an email scheduling a phone interview. The manager talked about the position and asked why I wanted to work there and about my previous work experience. I was then invited to an "audition" at their store. The audition was a group interview with 7 other people. The manager asked us questions while she jotted down notes (there were also 3 other employees there just jotting down notes). They said answering was optional, but everyone managed to give an answer. Then we did an activity about a membership card like the Plum Rewards. We paired up; one is the buyer while the other is the seller. The seller has to discuss their chosen membership card and convince the buyer to get one. In the end, we filled out an availability form. The whole process lasted a little more than an hour.

So, I had two interviews at two different places and the questions were totally different in each. The first one had 4 interviewers and I didn't get an offer. The second one had like 11 people and I got an offer! It usually starts with the usual interview questions they have on a list. If you're trying to prepare, maybe check out what others have written here, but don't spend all your time on those questions 'cause I got surprised with some I didn't see online. The first interview also had two activities. First, we were paired up and one person described an image and the other had to draw it based on the description, like saying 'draw a circle in the middle of the page' without showing the image. Then, we had to pick gifts for a partner. For the first interview, I had to pick one gift, and for the second, I had to pick two gifts for my partner's best friend. My strategy for the two gifts was to pick an item and a book, kind of to show I knew both parts of Indigo, and I made sure it was a book I knew so I could talk about promoting it. This next part is like a tip for anyone interviewing at Indigo: don't see other candidates as competition, be friendly and positive, they really care about that! Don't be worried if others have more work experience; school or volunteer jobs are fine for answering questions. Try to answer all questions, even if they say it's optional, it shows you're trying. Also, really listen to what other candidates say and pay attention to their stories. I think a big reason I didn't get an offer the first time was my lack of confidence. I was confident at first but got nervous around experienced people, stuttering and fidgeting a lot, and just stared at one interviewer with my hands on my thighs. I learned from that though, and in the second interview, I was way more confident, used my hands when talking, and looked at everyone. I know it's scary, but try your best not to be nervous! What helped me was pretending I was just telling stories around a campfire, but still keeping it professional and job-related, of course.