Indeed Customer Success Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Indeed.
Indeed
Client Success Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I applied for their virtual hiring event and had to complete a pre-assessment for grammar and punctuation to get a slot. The first interviewer was really personable, making it feel like a conversation. She asked what I knew about the role, and I was able to impress her by explaining it myself. It was mostly basic behavioral questions in a 30-minute chat. The next week, I got an email for a second interview with the manager and director. This was also very conversational with good rapport, and I didn't even need to use an elevator pitch or 'tell me about yourself' at any point. My advice is to know how to answer situational questions and make them personal to your life to show your character.
Confirmed questions4 questions
- Can you share an instance where you had to adapt?
- What's your motivation for wanting to work at Indeed?
- Describe your ideal manager and work environment.
Indeed
Customer Success Specialist
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
The company was testing a pilot program where you participate in a virtual hiring event. You applied online through the link on the website, filled out a screening questionnaire and that's it, you were booked for an "interview". Now onto the interview potion. Worst experience ever. First, my interviewer was over 30 minutes late to my scheduled time slot. When they actually showed up, my interviewer didn't even bother to review my resume prior to the interview. All questions they asked were your typical questions that any recruiter may ask you during a phone screening, for example. When asked what the next steps in the hiring process were, I was informed that some hiring/talent manager, who by the way was not present during the interview, would make the call based on who moves forward based on a set of notes from questions that do not even measure your ability to succeed in the role.
Confirmed questions1 question
- Can you tell me about your work experience?
Indeed
Client Success Specialist
Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
The process includes 3 interviews besides the initial HR call. The first interview is with your potential manager, the second with the sales department since you'll work closely with them, and the final one is with the department's senior manager, where you'll need to do a practical exercise that's provided a few days beforehand. HR keeps the candidate informed about each phase and even helps with preparation, which is great!
Confirmed questions3 questions
- Tell me about your previous work experience, and why you think you'd be a good fit for the team and what you can bring to it.
- What is your understanding of the recruitment sector, and can you provide examples of how you've worked with other departments?
- Describe your typical client interaction style and if you're prepared to undertake a practical exercise provided a few days prior.
Indeed Customer Success Specialist Interview Questions
Quoted word for word from Indeed interview reports.
“Walk me through the steps to assist a client in establishing their Indeed account.”
Read reports →“Describe a situation where you used data to prevent a customer from churning.”
Read reports →“Can you explain how Economics can be useful in this position as a CS?”
Read reports →“What are the top 3 questions your clients usually ask?”
Read reports →“Can you tell me about a specific question regarding a company account?”
Read report →“Could you provide an instance of resolving a client's dissatisfaction with our offerings?”
Read report →“What's your motivation for wanting to join Indeed, and what's your understanding of the company?”
Read report →“What are your thoughts on balancing teamwork with giving individual attention to clients?”
Read report →“Describe a time when you had to consider your Team Lead's opinion regarding an initiative you took.”
Read report →Formats, difficulty and experience
Across all 48 Indeed interview reports.