IKON Account Executive Interview Questions
& Process

I had a really good and easy time interviewing with IKON. A recruiter reached out to me, and we scheduled a chat to discuss the job, IKON/Ricoh, and my background. That call was about 45 minutes, and I got a lot of info about the role, which is looking for new grads. About a week later, I got invited for an in-person interview with the two sales managers. It was all behavioral questions since it's an outside sales job. They're looking to fill the role quickly, even though they're not actively hiring right now because someone is getting promoted. Both managers were super friendly and professional. It seems like a great company to join.

I was contacted by a recruiter for an initial screening and to get more info on the role. She forwarded my resume to the hiring manager who scheduled an interview for that Friday. However, the hiring manager never followed up with the interview details. I followed up on Monday, and we rescheduled for Tuesday. The 1:1 interview went really well and lasted 2 hours. The next day, I met with the hiring manager's boss, the Director of Sales, for 30 minutes. After that, I was asked to do a 'ride day' where I spent 8 hours in the field with a current AE. The next day, I was supposed to interview with the General Manager, but I withdrew my application because I realized the job wasn't the right fit for me. The job involves door-to-door canvassing for leads, and there are no reimbursements for essential expenses like cell phone bills, mileage, gas, or parking. The $200 monthly expense reimbursement isn't enough. The salary was also uncompetitive and wouldn't cover living expenses due to the high costs associated with the job. I was impressed with the people and training, but the lack of expense reimbursement and low salary were deal-breakers.

The interview process started out normal, with a phone interview about a week after I applied online. Then I was called in for my first interview and found out after my hour train ride and 25 dollars later that they scheduled two people at the same time for the same interview. Because of this, I then met with the same HR rep who I had my phone interview with to not completely waste my time and basically had the exact same interview as the one on the phone. They asked me to come back for another interview and again I was given the run around. I interviewed with the office sales manager who said he only had time for a quick interview but would love for me to come back for a in depth meeting and said I showed great potential. Two weeks later after not hearing anything from them and several emails and phone calls later, I finally was able to set up the third meeting. At this point I was supposed to meet other members of management, as well as the sales manger whom I previously met with, and then move on to the final step of the interview process which was the panel interview. This interview, which was scheduled for 10 am but didn't start till 11:30, lasted about an hour and left me with a great feeling, again after being told I had a lot of promise and that I could have been a great fit within the company. However the other managers were not available at the time, so he told me he wanted me to come back within the week, as he wanted to complete the process as soon as possible. Two weeks later of trying to track him down, I was finally able to set up the third interview. The Business manager who I was scheduled to meet gave me about 15 minutes of her time and then said again I was a great fit and wanted to schedule a "ride along" where i would shadow a account manager for the day to make sure I thought ikon was a good fit for me. Again, I left this meeting with a great feeling and thought I had a great shot of landing this position. Today, six weeks later I have given up trying to track someone down and receive and answer. I can deal with the rejection, but I would at least expect the common decency of an letter or an email saying that the position has been filled. Maybe I was not who they wanted, but just telling me after the second interview that we would not have worked out would have saved me a lot of time, stress, and most importantly a 100 dollars worth of train rides. The warning signs were there from the begging and should have listened to them.