IHG Hotels and Resorts Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IHG Hotels and Resorts.
IHG Hotels and Resorts
Server
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
Getting the job wasn't too difficult since I'd worked in similar roles before. The interview took place at the restaurant where I would be working and it was pretty relaxed.
Confirmed questions1 question
- Can you share your past experience related to this position?
IHG Hotels and Resorts
Waitress
Entry Average Positive experience No offer 2 rounds
Interview process
Panel
Interview formats
Behavioral
The interview was great, I learned more about product knowledge. Have confidence, put on a smile, and you will do great. I was interviewed by a panel of three people. I did two rounds of interviews.
Confirmed questions1 question
- Can you tell me about yourself and your experience?
IHG Hotels and Resorts
Server
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
you will meet with a few managers on the same day. it took me the whole morning with the interview process. they will ask you to reschedule and come in on the other day if the other managers are not available.
Confirmed questions2 questions
- Can you describe a time you dealt with a difficult guest?
- Tell me about a time you had a conflict with a colleague and how you resolved it.
IHG Hotels and Resorts Retail Associate Interview Questions
Quoted word for word from IHG Hotels and Resorts interview reports.
“What qualities do you believe are essential for being a good service professional?”
Read reports →“How do you see this profession?”
Read reports →“Can you describe a time you dealt with a difficult guest?”
Read reports →“Can you share an instance where you exceeded expectations for a customer?”
Read reports →“What would you do in a specific situation?”
Read report →“Tell me about a time you had a conflict with a colleague and how you resolved it.”
Read report →“What makes you want to work here?”
Read report →“What makes you want this job?”
Read report →“Tell me about a situation where you had to deal with a conflict.”
Read report →Formats, difficulty and experience
Across all 9 IHG Hotels and Resorts interview reports.