IHG Hotels and Resorts Front Desk Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IHG Hotels and Resorts.
IHG Hotels and Resorts
Front Desk Receptionist
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical Other
I went to the hotel for an interview to be a front desk receptionist. The HR manager was nice and made me feel comfortable. We chatted about my customer service background, how I solve problems, and what I know about the industry. I gave real-world answers and showed I could handle guest situations. They also asked about my computer skills, and I confirmed I'm good with them. The general manager showed up during the interview and asked me questions about the hotel's brand and customer service standards. We finished by talking about when I could start and how much I wanted to make. A few days later, they called with a job offer, and I took it because I'm excited to start in hospitality. The whole thing showed me how important it is to be ready, confident, and enthusiastic.
Confirmed questions1 question
- What are your objectives for working at this organization?
IHG Hotels and Resorts
Front Desk Receptionist
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I sent in a CV and cover letter on Friday, and by Monday I got a call for an interview. On Wednesday, I had the interview with the Front office manager and the guest relations manager. They said I'd hear back in a week, but I got a call about the job offer just two hours later.
Confirmed questions1 question
- Can you tell me about your experience?
IHG Hotels and Resorts
Front Desk Receptionist
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was fast and easy and the lady was really nice and sweet and I did enjoy working there until they just stopped scheduling me for no reason and I just went homeless when it happened.
Confirmed questions1 question
- What are your available working hours?
IHG Hotels and Resorts Front Desk Receptionist Interview Questions
Quoted word for word from IHG Hotels and Resorts interview reports.
“How would you handle a guest who was unhappy with their stay?”
Read reports →“What makes you want to be a Hotel Receptionist?”
Read reports →“What are your available working hours?”
Read reports →“What motivated you to pursue a career in the hotel industry?”
Read reports →“What makes you want to work here?”
Read report →“What are your objectives for working at this organization?”
Read report →“What motivated you to apply for this role?”
Read report →“Can you tell me about your experience?”
Read report →Formats, difficulty and experience
Across all 8 IHG Hotels and Resorts interview reports.