IHG Hotels and Resorts Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IHG Hotels and Resorts.
IHG Hotels and Resorts
Customer Service Representative
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process usually starts with reviewing your application, then there's a first chat with HR, followed by interviews focused on the job's technical aspects or specific duties, and sometimes a final meeting with the management team. They look at your abilities, past work, and if you'd fit in with the company culture. a a a a
Confirmed questions1 question
- What are your hobbies?
IHG Hotels and Resorts
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process was pretty quick. First, there was an over-the-phone interview on 08/12/16, and then an in-person interview three days later on 08/15/16. The phone interview covered pay, job description, and asked some questions about me. If I was interested, they scheduled me for an in-person interview. The in-person interview went well. They gave me a tour of the building, and then we started the actual interview. It started with common questions, followed by a practice call center scenario. Even though I hadn't worked in a call center before, I felt confident and did my best.
Confirmed questions1 question
- Tell me about a time you dealt with an angry customer and how you resolved it.
IHG Hotels and Resorts
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
The interview felt pretty casual. I spoke with two managers, and they tried to get me to take a bellman role before even considering me for the customer service job I applied for. Communication from management was a bit lacking.
Confirmed questions1 question
- What's your biggest pet peeve at work?
IHG Hotels and Resorts Customer Support Representative Interview Questions
Quoted word for word from IHG Hotels and Resorts interview reports.
“What languages can you speak and to what level?”
Read reports →“Would you be comfortable working graveyard shifts?”
Read reports →“What are your hobbies?”
Read reports →“Can you share an experience you're not proud of?”
Read reports →“What's your biggest pet peeve at work?”
Read report →“Can you introduce yourself?”
Read report →“Can you share an instance where your actions didn't lead to the expected outcome, and describe the results?”
Read report →“Tell me about a time you dealt with an angry customer and how you resolved it.”
Read report →“What are your career aspirations in the next five years?”
Read report →Formats, difficulty and experience
Across all 14 IHG Hotels and Resorts interview reports.