IGT Solutions Customer Support Representative Interview Questions
& Process

After applying if you’re selected you will get an email for briefing. A briefing with other candidates. Basically need to introduce yourselves. And be informed about the stages of being selected and must pass each stages to proceed further. First one is an individual interview. You will be emailed of a one on one online interview. Second stage ; must pass the written grammar tests. And than finally English test oral and listening test. Than confirmation email. The whole process takes 2 weeks.

First I did the Versant written test, and the next day they sent me a video call link. The interview had 1 HR and 1 person from operations. They mostly asked me questions about my CV and my decisions. Towards the end, I asked about the notice period process and the training period in days. I got rejected later due to a stability issue feedback. It's genuine for candidates to ask about salary, notice period, leaves, timings, training, probation, and work-related stuff. They rejected a worthy candidate for a silly reason, especially since they themselves have switched companies.

I had an interview with IGT Solutions for a Customer Support role. The recruiter, Aditya Dindorkar, scheduled it for 11:00 AM, and I arrived at 10:45 AM. After checking in, I was given a form to fill out, which took about half an hour. Nivedita from HR collected the form around 11:30 AM. Then, I waited for two hours, until 1:30 PM, for the first round of the interview to begin. After the first round, which ended around 1:40 PM, Nivedita told me to wait for the second round and noted 'CT' on my resume. Thirty minutes later, at 2:10 PM, Nivedita announced a 20-minute break. After the break, around 2:30 PM, Nivedita came back 10-15 minutes later and asked me to wait again for the second round. I waited for another two hours, until 4:40 PM, and then asked about the second round. Nivedita just said to wait. I continued waiting, passing the time on my phone with social media and memes. By 6:20 PM, I was wondering what to do next as the whole day was being wasted. At 6:23 PM, after about half an hour, Nivedita returned and said the second round would start soon. I resigned myself to waiting. The second round finally began at 7:10 PM. After the second round, which concluded around 7:25 PM, an unknown HR person asked me to wait for the results. Around 8:10 PM, the HR person came out and informed me I was selected and should come for the third round on Monday at 11:00 AM sharp. I thought about how I had spent the entire day there and that the third round was on Monday, but I figured I could wait if needed. The process was frustrating, and many people left. I am going for the third round review on January 29, 2020.