IDEXX Laboratories Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IDEXX Laboratories.
IDEXX Laboratories
Customer Support Consultant
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical
I was first contacted by a recruiter who scheduled a phone interview. After that, a virtual interview was arranged with the hiring manager and two team members. It's been a couple of months since the virtual interview, and I think it went well. The interviewers were nice, but it felt a bit rushed and impersonal because they asked questions really fast. I didn't get an offer, but I did get an email saying I should apply for the next hiring class in October because they were still interested in me. I applied right when the posting came out and contacted the hiring manager I'd spoken with before to show my interest again. I never got a response, and then I got an automated rejection email about 2-3 weeks later. It's confusing why they'd say they were interested in me for the next class, give me false hope, ignore me, and then waste more of my time.
Confirmed questions1 question
- What is the typical number of calls you handle daily in your present job?
IDEXX Laboratories
Customer Support Consultant
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
A recruiter reached out to me. After a phone chat, I was invited to interview at their office. Even though I interviewed, I didn't hear back for two weeks. When I followed up, the recruiter told me someone else got the job. It was frustrating to invest time and resources without a timely update.
Confirmed questions5 questions
- How do you manage under pressure?
- What's your approach to dealing with a challenging customer?
- What makes you the best choice for this role over other applicants?
IDEXX Laboratories
Customer Support Consultant
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Onsite
Interview formats
Behavioral Behavioral
First, I had to fill out an application after the recruiter reached out. Then, there was a phone interview. After that, I had a face-to-face interview with a supervisor from technical support and someone from reference lab support. Finally, I had a face-to-face interview with the director of customer support. We won't find out which part of support we're placed in until the third day, but you can probably guess based on your background.
Confirmed questions1 question
- Can you describe a challenging situation you encountered and how you successfully navigated it?
IDEXX Laboratories Customer Support Consultant Interview Questions
Quoted word for word from IDEXX Laboratories interview reports.
“Can you describe your computer?”
Read reports →“What is the typical number of calls you handle daily in your present job?”
Read reports →“Can you describe your personality?”
Read reports →“Can you share an example of a mistake you made and the steps you took to fix it?”
Read reports →“How do you manage under pressure?”
Read report →“How do you approach challenging customer situations?”
Read report →“What's your approach to dealing with a challenging customer?”
Read report →“What makes you the best choice for this role over other applicants?”
Read report →“What makes you the best candidate for this position?”
Read report →Formats, difficulty and experience
Across all 12 IDEXX Laboratories interview reports.