iCIMS Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at iCIMS.
iCIMS
Technical Support Engineer
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I had a phone chat with the recruiter, who was quite nice. After that, I advanced to a round where I spoke with two managers. We had a good conversation about the team and the job. They said they'd be in touch, but then I got an email that the job was on hold. The recruiter and I exchanged emails, and he mentioned he'd update me. I've followed up a few times since, but haven't heard back.
Confirmed questions1 question
- Could you describe your past technical experience?
iCIMS
Technical Support Engineer
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
The hiring process was really straightforward. First, there was a quick 15-minute phone chat to get acquainted and outline the steps. Then, a second phone interview, about 20-30 minutes, dove into the job specifics, customer support scenarios, and my past experiences. The in-person part involved a company tour followed by meetings with three different teams, each with two people. Everyone I met was friendly and helpful, asking insightful questions. I got a call with a job offer within one to two weeks after the interviews.
Confirmed questions2 questions
- Can you share an example of providing outstanding customer support?
- Describe a time when a situation didn't go as planned and what you could have done differently.
iCIMS
Technical Support Engineer
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Technical Behavioral
My interview with iCIMS was really positive, everyone was so welcoming. It started with a basic HR phone screening, then I had to do a timed and recorded aptitude test, and a personality test. After that, I had another, more in-depth phone interview with HR. The final step was an onsite visit where I got a great tour from someone in the role, followed by three separate 1-hour interviews with the management team for the TSE department. I got the offer a few days later, and the whole thing took about 2-3 weeks.
Confirmed questions2 questions
- Could you start by telling us a bit about yourself?
- Can you share an instance where you had a disagreement with your supervisor?
iCIMS Technical Support Engineer Interview Questions
Quoted word for word from iCIMS interview reports.
“Who would you choose to be if you could be any fictional character, and what's your reasoning?”
Read reports →“Can you explain the distinction between good customer service and exceptional customer service?”
Read reports →“Tell me about a time you had to give bad news to a client who was already upset.”
Read reports →“How would you respond to a client on the phone that asks you if you are a “new hire”?”
Read reports →“If you were hired, what three things would you wish for?”
Read report →“How would you go about explaining information to a client that has to be related to them but something they don’t exactly want to hear?”
Read report →“You've been hired by iCIMS and a genie comes to grant you three wishes, what would you ask for?”
Read report →“Tell me about a time you had to handle a very angry customer.”
Read report →“Can you share an example of when you had to convey bad news after initially setting a more positive expectation?”
Read report →Formats, difficulty and experience
Across all 41 iCIMS interview reports.