ICICI Bank Operations Manager Interview Questions
& Process

The interview process was mainly about figuring out why I wanted to get into sales coming from mechanical engineering and if my interest was real and for the long haul. They asked why I wasn't sticking with mechanical engineering and how my studies could actually help in sales. I told them that even though my degree is mechanical, I found myself more drawn to talking to clients, understanding business, and solving problems from their point of view. Through college stuff, internships, and leading teams, I figured out I like jobs where I get to communicate, persuade, figure out what customers need, and get deals done, which is what sales is all about. I also stressed that my engineering background actually makes me better at sales. Engineering taught me to think logically, really get into the details of products, and explain complicated things simply—all super useful for consultative sales and financial products. The interviewers wanted to know if I had a solid reason for picking sales, if I saw it as a career path, and if my past experiences fit the job, not just a random change.

We start with a written test, followed by Phase 1 and Phase 2. Then there's a declaration and verification process. After that, we assess your notice period and go through all the rules and regulations. Finally, a joining letter is sent to your registered address. Initially, job training will be provided to help you understand the organization's culture and knowledge.

First, there was an assessment test. After that, it moved to a screening round. Then, you had to get ready for a technical round, which was with the manager. Following that, you had to prepare for an HR round, and then they would contact you.