ICICI Bank Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ICICI Bank.
ICICI Bank
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Onsite Group
Interview formats
Behavioral Group
It was an in-person interview at the branch location for about 30 minutes. The interview started on time. In the meeting room, there were another two other members in a Zoom call.
Confirmed questions3 questions
- Can you share your previous work experience?
- Are you able to answer some behavioral questions?
- What are your future aspirations regarding customer service?
ICICI Bank
Customer Service Associate
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Behavioral Presentation Other
First, there was a self-introduction and questions about yourself, the languages you know and your proficiency, and your speaking skills, asking how many languages you can speak. Then, there was a multiple-personal interview which also included a self-introduction and questions about yourself, languages known and proficiency, and speaking skills, asking how many languages you can speak.
Confirmed questions4 questions
- Introduce yourself and tell me about yourself.
- What languages do you know and how proficient are you in them?
- How many languages can you speak?
ICICI Bank
Customer Service Associate
Entry Easy Neutral experience No offer 3 rounds
Interview process
Technical screen Group Phone screen
Interview formats
Technical Group Behavioral
It was a three-level process. The first level was a psychometric test, which was very easy. The second round was a group discussion that was more like a debate. The third was a personal interview that took about 20 minutes.
Confirmed questions4 questions
- Can you introduce yourself?
- Which role would you prefer in our bank?
- Tell us something about our company.
ICICI Bank Customer Support Representative Interview Questions
Quoted word for word from ICICI Bank interview reports.
“How many languages can you speak?”
Read reports →“How would you handle an unhappy customer?”
Read reports →“Can you introduce yourself?”
Read reports →“Are you a detail-oriented person?”
Read reports →“Which role would you prefer in our bank?”
Read report →“What are your future aspirations regarding customer service?”
Read report →“Describe a time you encountered a difficult customer.”
Read report →“Can you tell me about your education?”
Read report →“What are your future career aspirations?”
Read report →Formats, difficulty and experience
Across all 12 ICICI Bank interview reports.