IBEX Global Technical Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IBEX Global.
IBEX Global
Technical Support
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Technical Behavioral
The interview started with basic questions about my tech experience. They asked how I would guide someone who isn't good with technology through rebooting or setting something up. Then they asked about my best and worst qualities, and wanted me to talk about my experience, specifically detailing a time I dealt with an angry customer.
Confirmed questions1 question
- How would you guide someone with limited technical understanding through troubleshooting a problem?
IBEX Global
Technical Support
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
It was a welcoming interview with questions regarding technical experience and customer service experience. The interviewers were very knowledgeable about the company and gave an excellent outline for the job.
Confirmed questions1 question
- Can you tell us about your technical background?
IBEX Global
Technical Support
Entry Average Positive experience Accept offer 6 rounds
Interview process
Recruiter call Presentation Technical screen Onsite Technical screen Offer
Interview formats
Presentation Technical Behavioral
Applied through the website. Got invited to a presentation to make it clear what the job expectations are. Then had a short 20-question aptitude test and was asked back for a face-to-face interview that same day, which lasted about 20 minutes. Was then invited to a 3-hour presentation/pre-screening lab, which included a pretty easy 50-question test. Got a call three days later and was offered the job.
Confirmed questions2 questions
- Can you describe how you'd manage a customer service complaint, and share past examples?
- Tell me about your experiences as an end-user calling tech support.
IBEX Global Technical Support Interview Questions
Quoted word for word from IBEX Global interview reports.
“Could you guide me through the steps of changing a password on a phone?”
Read reports →“Are you familiar with troubleshooting iPhone problems?”
Read reports →“How would you guide someone with limited technical understanding through troubleshooting a problem?”
Read reports →“Can you describe your typical daily usage of technology?”
Read reports →“Tell me about your experiences as an end-user calling tech support.”
Read report →“What are your career aspirations for the next 5 years?”
Read report →“Could you answer some general IT questions?”
Read report →“Can you describe how you'd manage a customer service complaint, and share past examples?”
Read report →“Can you walk me through a technical scenario?”
Read report →Formats, difficulty and experience
Across all 7 IBEX Global interview reports.