IBEX Global Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 170 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IBEX Global.
IBEX Global
Customer Service Representative
Intern Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical Coding Presentation
For this international company, there were 3 interviews to pass. They made it easier by having an ILA ibex learning academy where we could learn how to interview, and then we had to pass 1 final interview after 2 weeks of training. Sometimes it was easy, sometimes it was hard to pass the interview, my experience wasn't that great, but I managed to do it.
Confirmed questions3 questions
- Tell me about yourself.
- Describe how you would manage a situation with an upset customer.
- Compose an email to a customer who was expecting a Spiderman cake but received a butterfly cake.
IBEX Global
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Technical Behavioral
The IBEX interview was pretty simple. They mainly wanted to see if you knew your way around a computer and how you'd handle different customer situations. You'll get questions on tech support, dealing with customer problems, and using software for tasks. If you're good with computers and can figure things out on the spot, it's totally doable. It helps to brush up on how to use software and fix common tech problems before you go in.
Confirmed questions1 question
- Can you introduce yourself? Additionally, what's your approach to troubleshooting common computer problems?
IBEX Global
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
They called me for an interview but it felt like a waste of time. When I mentioned I was a student, they implied they wanted someone with no other obligations, someone whose sole focus would be working for Ibex. They should be upfront about this preference or decline candidates during the initial call.
Confirmed questions4 questions
- Are you a student or engaged in other activities?
- Are you willing to make Ibex your sole priority?
- Do you have other commitments?
IBEX Global Customer Support Representative Interview Questions
Quoted word for word from IBEX Global interview reports.
“How would you describe the color yellow to someone who cannot see?”
Read reports →“Can you walk me through the steps of sending a text message?”
Read reports →“What would be your response to a customer who insists they were wrongly charged for a movie rental, especially if they live alone?”
Read reports →“If you discovered a flat tire on your car while heading to work, what actions would you take?”
Read reports →“What would you do if a caller was very upset and you couldn't calm them down?”
Read report →“Do you have plans to return to school in the near future?”
Read report →“Tell me about a travel experience and the first thing you noticed about the city or country you visited.”
Read report →“Are you looking for employment or are you willing to be a slave?”
Read report →“Can you share an instance of receiving excellent customer service and how the company resolved the issue?”
Read report →Formats, difficulty and experience
Across all 170 IBEX Global interview reports.