Human Care Systems Interview Questions
& Process

I applied for the Senior Salesforce developer role. The interview started with a phone screen with the CTO. After that, they sent me a take-home assignment that I had a week to complete. I submitted my solution, and then I was invited for an in-person meeting. The face-to-face went well, and they extended an offer about a week later. The offer was okay compared to the market, but they offered full remote work, which I accepted. However, while my H1B transfer was being processed, HR called to say they were rescinding the offer due to two major clients not renewing contracts. Luckily, this happened before I started working there.

The interview process felt disorganized. My phone interview got rescheduled, and the in-person meeting was proposed multiple times and moved around. I never actually visited their office or met the person I would report to. They didn't give me a timeline for the hiring process, so I was left wondering about next steps. I met with the CEO, who tried to change our meeting about 4 times. I was willing to be flexible, but then they suggested meeting the next day, on the morning of the interview date for which I had taken a vacation day. We ended up meeting at a Starbucks. The CEO was unprepared and didn't have my resume, which I had to provide. He didn't ask about my skills or experience, focusing more on big-picture questions about leadership style, strategies, and seemed more interested in my previous organizations than me. It was informal and lasted about 30 minutes, even though I drove almost 2 hours to get there. I found it rude that the CEO expected me to reschedule a meeting planned for a week with less than 8 hours' notice, as my time is also valuable. He said he'd be in touch about next steps, but gave no timeframe or details about further interviews. A week later, I reached out to show continued interest, and two days after that, I was informed I wouldn't be proceeding in their recruiting process, which seemed jumbled.

I applied at the end of July '19 and got a quick response. They set up an interview with the Director of Operations where we had a good conversation with basic behavioral questions and one easy case study. The next day, I got an email to visit their Boston office that same week for a presentation where I'd present a mock project and its timeline to a client. Things were moving fast, and I was excited. That same evening, they emailed again, saying since I was from Philadelphia and it was short notice, they wanted me to do another phone interview, this time with the COO. I thought that was a nice gesture, showing they cared about applicants. I was then excited for the COO call, but on the day of the call, I got an email saying I'd actually be talking with the CEO, Matt Hall. This made me even more excited, thinking it showed a flat organization where the CEO cared about the program manager role. But then things took a bad turn. The call with the CEO was very unprofessional. He didn't seem to have my resume or know what role I applied for. He asked me two questions: what case study was presented previously, and what other companies/roles I was looking at. He cut the call right after. I felt he had already decided against me. The following week, I got an email saying I wasn't a good fit. I don't get how that CEO call was the deciding factor, especially if my background wasn't a fit, they wouldn't have invited me for the in-person interview. The questions felt irrelevant and couldn't have changed anything. I still think it would have been different if I'd gone for the in-person interview.

The interview process was pretty fast, with one phone call and then an in-person meeting at their main Boston office. Neither took more than about 30 minutes. It felt like they hadn't prepared much, but we had a good conversation. The company seems quite new and is doing some cool work in pharma and behavioral science, but it just wasn't the right fit in the end.