Hudson Executives Customer Support Representative Interview Questions
& Process

After applying, I was contacted right away and scheduled for an interview the next day in Jersey City. The office itself was in a simple, somewhat run-down building, reflecting the area, but it was fine. I met a young man who got my name and gave me a form that seemed to repeat information already on my resume. Soon after, I met the interviewer and was taken to a small office. The interview was pretty standard and very short, not giving me much chance to ask my own questions. They mentioned they work with Verizon and are developing managers for them. I was told I'd hear back that evening about a second interview, which is a full day 'drive-along' where I'd shadow the role to see if I'm a good fit. From what I've found and my initial impression, the company seems to present itself as more glamorous and successful than it might actually be. Further research suggests the job involves going door-to-door to sell Verizon services, like Fios. I've encountered these reps before, so I know the deal. I call it 'smoke and mirrors' because they claim to be a 'marketing consulting firm,' but their website is full of generic graphics and buzzwords, offering little real information and not seeming designed to attract clients. The whole 15-minute interview in Jersey City, which could have been a phone call and provided more job details, felt off. I was offered a second interview but decided not to accept. Overall, while the interview wasn't unpleasant, it felt like a complete waste of my time, leaving me with a negative view.

I arrived for my interview around 1pm and was asked to complete an application while waiting in the lobby. After about 15 minutes, a gentleman called me in and asked me about my previous job and interests. It was a conversational interview that helped me relax. He discussed the entry level customer service position and mentioned they were looking to cross-train someone into management, which was exactly what I wanted. He mentioned they would call me later that day about a second interview, but I didn't get a call back, only an email. My overall experience there was great.

So the first interview is pretty quick, like 15-20 mins. They'll look over your resume and ask you about your past jobs and how they fit this role. Then the interviewer will chat with you about the company and the job. The main goal is to see if they can train you up to be a manager. The second interview involved actually going on sales calls from one property to another.