HUB International Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HUB International.
HUB International
Customer Service Representative
Entry Average Neutral experience Decline offer 4 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other
First, there was a phone interview to get the basics. Then, I had an in-person interview, as they really want people back in the office. After that, I went through a background check and a personality test. Finally, they extended an offer.
Confirmed questions1 question
- What is your insurance experience in years?
HUB International
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
I started with an exploratory chat to ask questions about the role's skill and experience requirements and to learn about the company before applying. When I was selected for an interview, I could pick from flexible dates and times. The interview was friendly and warm, yet professional. It was structured to allow for natural conversations. I left feeling hopeful, empowered, and confident.
Confirmed questions2 questions
- Could you provide an example from your previous experience of how you've handled a similar scenario?
- Tell me about a time in your past experience when you dealt with a situation like the one described.
HUB International
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process was pretty relaxed and didn't take too long, with just two straightforward interviews. I thought they asked relevant questions that helped them get a sense of my personality and what I've done before. They avoided those tricky brain teaser questions.
Confirmed questions5 questions
- Can you describe your previous experience?
- What skills do you possess?
- What tasks are you comfortable performing?
HUB International Customer Support Representative Interview Questions
Quoted word for word from HUB International interview reports.
“What is your insurance experience in years?”
Read reports →“Why did you want to join The HUB?”
Read reports →“Why did you choose to work at Viu by Hub?”
Read reports →“When would you be available to start?”
Read reports →“What makes you a suitable candidate for CM&F?”
Read report →“Describe your approach to managing a dissatisfied customer.”
Read report →“Are you proficient in Microsoft Excel, Word, and Outlook?”
Read report →“How would you handle a customer who needs your services but can't quite express what they are looking for?”
Read report →“What level of experience do you have in the insurance industry?”
Read report →Formats, difficulty and experience
Across all 29 HUB International interview reports.