HSN Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HSN.
HSN
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical Presentation
The interview was pretty laid back and it was via phone. The interviewer was very friendly and the questions were pretty basic. You also had to do a test call while sharing your computer screen, and the interviewer pretended like she was a customer calling in to order something or to make a complaint. As long as you know how to work on a computer (the basic stuff) and you show empathy and friendliness, you will be fine.
Confirmed questions1 question
- How would you handle an irate customer who got the wrong item just before a major event?
HSN
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Technical screen Presentation
Interview formats
Behavioral Technical Presentation
The interview was pretty straightforward. They called me on the phone at the scheduled time. The interviewer was running late, but called about 25 minutes after the initial scheduled time. She asked basic customer service questions. Then, we moved to an online shared screen where I had to act as a customer ordering a product and inquiring about another. Even though it was a new system, I found it easy to use. She stopped me midway to give me additional information that would impact my performance on the test. After I finished, she gave me feedback, listing 9 pros and 1 con. The con was that I paused too long while looking for product info. She asked about pay and hours, and I said yes. Then she came back and said that the 10-second pause meant I couldn't be hired, even though the job has a 6-week training program.
Confirmed questions1 question
- What shift would you prefer?
HSN
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Background check Offer
Interview formats
Behavioral Technical Presentation Other
I saw the job posting and applied online. It took a couple of weeks to get an email back. I followed the steps to sign up, but then had to wait another 2-3 weeks to pick a time for the interview. The interview process was pretty much what others have said. I can't remember the exact questions, but they were similar to what's listed in other reviews, so definitely prepare for those. The interviewer was friendly, which made it not too awkward. They asked a bit about my past work, but not in a lot of detail. At the start, the interviewer basically said they were going to hire me, then went into the questions. After that, we did a role-play scenario, and all the info was on the screen to guide us. They explained everything clearly. That part only took about 5 minutes. I had to sign some papers within 24 hours and then do a drug test within 72 business hours.
Confirmed questions7 questions
- What makes you want to join HSN?
- Could you tell us about your previous work experience?
- Can you share an example of dealing with a challenging customer?
HSN Customer Support Representative Interview Questions
Quoted word for word from HSN interview reports.
“What steps would you take to reset your internet if it was having issues?”
Read reports →“How would you handle an irate customer who got the wrong item just before a major event?”
Read reports →“Would you be available to work between 4 AM and 1 AM?”
Read reports →“What do you think are the key qualities for a customer service agent?”
Read reports →“Can you tell me about this company terminology on one of their top selling products?”
Read report →“Have you ever had an argument with a superior? Tell me about it.”
Read report →“Can you tell me about a time you dealt with an angry coworker?”
Read report →“Can you describe a situation where you had to handle a frustrated coworker?”
Read report →“Can you describe a time you had to deal with an angry customer?”
Read report →Formats, difficulty and experience
Across all 60 HSN interview reports.