House of Fraser Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at House of Fraser.
House of Fraser
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
The first part was a group interview with about 25 people split into four tables. We were given a diagram of the customer journey from entering to leaving the store. We had to map out steps for providing VIP customer service at each stage. Then, each table shared their feedback. After that, there was an individual interview where we discussed our availability, skills, past experience, and desired hours. We also needed to mention any pre-booked holidays within the next 12 weeks for scheduling purposes.
Confirmed questions1 question
- Can you describe an instance where you delivered exceptional customer service?
House of Fraser
Customer Service Specialist
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Take home Group Onsite Presentation
Interview formats
Technical Group Behavioral Other
First, there was an online assessment to check your skills. Then a video interview to get to know you as a person. After that, a group assessment centre where managers from all departments evaluated candidates. If you did well, you'd move on to a face-to-face interview which also included a role-play.
Confirmed questions1 question
- Can you explain what VIP customer service entails?
House of Fraser
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
Applied online, did an online assessment which I passed, got an email back quickly, then had a 1 on 1 interview. The interview started with the interviewer asking me to tell them about myself. I was then asked 3 questions. The workers were very friendly and the interview lasted around 10 minutes.
Confirmed questions1 question
- Can you recall a time when you influenced someone?
House of Fraser Customer Support Representative Interview Questions
Quoted word for word from House of Fraser interview reports.
“Can you explain what VIP customer service entails?”
Read reports →“Can you recall a time when you influenced someone?”
Read reports →“What is your motivation for wanting to work here”
Read reports →“Can you describe an instance where you delivered exceptional customer service?”
Read reports →“Tell me about your relevant experience.”
Read report →Formats, difficulty and experience
Across all 5 House of Fraser interview reports.