House of Fraser Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at House of Fraser.
House of Fraser
Customer Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
The interview was with the manager and took about 30 minutes. We discussed my past experience and when I could work. They went over my CV and asked which section of the store I was interested in working in. It was a straightforward interview that matched the job.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
House of Fraser
Customer Assistant
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home
Interview formats
Behavioral Presentation
I filled out an online form and then had to record a video interview. It was kind of awkward for me since I'm a people person and talking to a camera made me seem nervous and flat. I guess I didn't do well because it's been over three weeks and I haven't heard back.
Confirmed questions1 question
- Can you share a challenging customer interaction and explain how you handled it?
House of Fraser
Customer Assistant
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
You start with this initial questionnaire where you gotta answer some situations. If you do well, then you go on to a video interview asking about yourself and how you relate to the job. If you pass that, you get asked to come in for an assessment centre/group interview.
Confirmed questions4 questions
- Tell me about your previous role.
- Can you recall a time you had to handle a challenging customer?
- How do you define excellent service for VIP customers?
House of Fraser Customer Assistant Interview Questions
Quoted word for word from House of Fraser interview reports.
“How do you define excellent service for VIP customers?”
Read reports →“What do you think constitutes great customer service?”
Read reports →“Can you describe what VIP customer service entails?”
Read reports →“What made you choose HoF?”
Read reports →“Can you share a time you provided exceptional customer service?”
Read report →“Can you recall a time you had to handle a challenging customer?”
Read report →“Can you share a challenging customer interaction and explain how you handled it?”
Read report →“Can you share an example of a time you adapted to a changing situation?”
Read report →“What specific skills do you possess that align with the requirements of this position?”
Read report →Formats, difficulty and experience
Across all 7 House of Fraser interview reports.