Horizon Blue Cross Blue Shield of New Jersey Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Horizon Blue Cross Blue Shield of New Jersey.
Horizon Blue Cross Blue Shield of New Jersey
Call Center Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
Got back to me about 5 days after I applied. It was a pretty standard interview over Microsoft Teams. I talked to the recruiter first, and then the manager for the role. The whole thing took about an hour.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Horizon Blue Cross Blue Shield of New Jersey
Call Center Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was great. Expectations were clear and the outcome was positive. The interviewers were attentive and friendly. I didn't feel rushed or tricked. Sometimes you get interviewed by people who intimidate you, but this wasn't one of those times.
Confirmed questions1 question
- In five years, where do you see yourself?
Horizon Blue Cross Blue Shield of New Jersey
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
Two managers interviewed me after a basic skills test. They joked around to check my personality. They asked about medical terminology, computer skills like Microsoft Office, typing, and Excel, and medical billing and coding skills. They also assessed my attitude towards the customer service role through roleplaying scenarios to see how I dealt with customers and my problem-solving skills.
Confirmed questions4 questions
- Can you tell me about your previous work experience?
- Describe your experience in dealing with customers.
- What medical terminology are you familiar with?
Horizon Blue Cross Blue Shield of New Jersey Customer Support Representative Interview Questions
Quoted word for word from Horizon Blue Cross Blue Shield of New Jersey interview reports.
“What medical terminology are you familiar with?”
Read reports →“Do you consider yourself a people person?”
Read reports →“What computer skills do you possess?”
Read reports →“Are you a team player?”
Read reports →“Can you describe your experience in a call center environment?”
Read report →“Tell me what you can bring to the company.”
Read report →“Describe your experience in dealing with customers.”
Read report →“Can you tell me about your previous work experience?”
Read report →Formats, difficulty and experience
Across all 6 Horizon Blue Cross Blue Shield of New Jersey interview reports.