Horizon Air Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Horizon Air.
Horizon Air
Customer Service Agent
Entry Average Neutral experience No offer 3 rounds
Interview process
Phone screen Group Presentation Panel Background check
Interview formats
Behavioral Group Presentation Technical
The hiring process has 3 interviews. First, a phone interview with simple questions. If successful, you'll be invited to a group interview at the airport. They'll start with a presentation about the company and position. Then, a group interview where they'll ask a past scenario question. If successful, you'll stay for a one-on-one interview, which is more in-depth, asking about your experience and behavioral questions.
Confirmed questions1 question
- Describe a situation where you disagreed with a new work procedure.
Horizon Air
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Group Background check Offer
Interview formats
Behavioral Group
If you're interviewing from out of town, you'll first meet with the station manager and some local leaders. They'll mainly ask you scenario-based questions and some general behavioral ones. Expect to be asked about teamwork, what you'd do if you had to follow a policy you disagreed with, and how you'd make decisions on your own. Make sure to give specific examples in your answers – that'll really make you stand out. After that one-on-one, if you're selected, they'll send you to Seattle to chat with a recruiter. Getting sent to Seattle pretty much means you have the job; the recruiter is just there to confirm you meet the company's standards. Sometimes, if they're hiring for several roles at once, they might do a group interview.
Confirmed questions8 questions
- Can you tell me about a time you had to enforce a policy that you didn't agree with, and how you handled communicating it and moving forward?
- Describe an instance where you disagreed with a policy but still had to enforce it. What was your approach?
- How would you go about communicating a policy you personally do not agree with?
Horizon Air
Customer Service Agent
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Group Panel Background check
Interview formats
Behavioral Technical Group Presentation
After applying online, I was contacted quickly and followed up by phone, email, and in person by recruiters and the station manager. I had a phone interview, a 1:1 in person interview, and then a group/panel interview at the airport with current employees. This was followed by quick phone and email follow-up and a final interview at horizon operations. The station manager and all employees were very helpful and welcoming, and it's clear they enjoy working there!
Confirmed questions2 questions
- Can you tell me about your background and experience?
- What is your experience in customer service?
Horizon Air Customer Support Representative Interview Questions
Quoted word for word from Horizon Air interview reports.
“Describe your approach if a colleague arrives at work impaired by drugs or alcohol.”
Read reports →“Can you introduce yourself and share your MOST embarrassing moment?”
Read reports →“How would you go about communicating a policy you personally do not agree with?”
Read reports →“If you saw a coworker doing something incorrectly or unsafely, how would you approach them about it?”
Read reports →“What steps would you take after implementing a policy you found yourself in disagreement with?”
Read report →“Regarding policies you don't agree with, how do you manage situations involving their enforcement?”
Read report →“Describe an instance where you disagreed with a policy but still had to enforce it. What was your approach?”
Read report →“Can you share a story about dealing with an angry customer?”
Read report →“What's your strategy for adhering to policies even when you don't agree with them?”
Read report →Formats, difficulty and experience
Across all 9 Horizon Air interview reports.