Horizon Air Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 151 interview experiences · FREE TO READ
Which role are you interviewing for?
7 roles · 151 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Horizon Air.
Horizon Air
Flight Attendant
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Phone screen
Interview formats
Behavioral Group Other
The interview process had 3 stages: first, a virtual video interview where you didn't need your camera on and had unlimited time with 3 recording attempts. Then, there was a group interview and an informational session. Finally, a 2:1 virtual interview. They responded within a few hours after each step.
Confirmed questions1 question
- Can you share an instance where you demonstrated integrity?
Horizon Air
Flight Attendant
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Group Panel Background check
Interview formats
Behavioral Technical Group Presentation
I applied online on 10/27, and the next day got an invite for a virtual one-way audio interview. I submitted that on 10/30 and immediately got asked to schedule a Virtual Group Orientation & Interview Session. I did that on 11/4, which was a two-hour thing with breakout rooms for group interviews with a recruiter. Right after that, I was invited to a Virtual 2:1 interview, which I had on 11/12. This was with a recruiter and a hiring/base manager where they asked me to walk through my resume and hit me with about 5-7 situational questions, some repeating from earlier steps. On 11/13, I got a TBNT email saying to reapply in six months. The audio interview was likely AI-graded given how fast the next step invite came. I made sure to weave in the company's buzzwords into my answers. The group session is long, so be ready for the full two hours. The 2:1 involves going over your resume and situational questions.
Confirmed questions7 questions
- Do you know the Flight Attendant bases for Horizon? List them and tell us your strategy.
- Can you walk us through your resume and tell us about yourself?
- Tell me about a time you dealt with a challenging customer and how you fixed it.
Horizon Air
Flight Attendant
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral
I got a virtual job invitation with a link to complete. It was an audio-only interview, which I didn't realize and dressed up for nothing! The questions were basic and straightforward, kind of like "Tell me about a time when" questions. You get 3 tries to record your answer for each of the 5 questions.
Confirmed questions1 question
- What makes you want to join this team?
Horizon Air
Flight Attendant
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Background check Offer
Interview formats
Behavioral Group Presentation
There were about 50-60 people interviewing. We were split into tables of 10 people each, with a different interviewer at each table. The first part involved ice breaker questions that were customer service related, passed around the table. Each person had to answer. Then, those moving on were called individually to a different room for another set of questions. This whole thing was 2 rounds. If they liked you at the end, they'd offer you a CJO right away, and then start the drug test and background check.
Confirmed questions3 questions
- Could you describe what constitutes excellent customer service?
- What makes you want to work for Horizon/Alaska Air?
- What are some of your pet peeves?
Horizon Air Interview Questions
Quoted word for word from Horizon Air interview reports.
“If you had the chance to meet any celebrity, living or deceased, who would you choose and why?”
Read reports →“Can you explain to an upset customer why their flight was canceled because of the weather?”
Read reports →“How would you plan a Disney trip itinerary - would you plan it all out or be more spontaneous?”
Read reports →“How would you plan a day at a theme park like Disney, would you plan it out or just go with it?”
Read reports →“In the scenario where the passenger refusing the mask is an unaccompanied minor, what strategy would you employ to encourage them to wear one?”
Read report →“Imagine you're a cashier in the express lane, which has a 12-item limit. A customer has 24 items. How would you handle this situation?”
Read report →“Regarding social media, is it okay to post a comment or compliment about a customer or coworker? Explain.”
Read report →“Do you have tattoos or piercings, and would you cover your tattoo and take out your nose piercing for work?”
Read report →“Imagine you're managing a grocery store and you run out of turkeys right before Thanksgiving, what would you do?”
Read report →Formats, difficulty and experience
Across all 151 Horizon Air interview reports.