Hopper Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hopper.
Hopper
Customer Service Agent
Entry Average Positive experience Accept offer 4 rounds
Interview process
Take home Technical screen Phone screen Onsite
Interview formats
Technical Behavioral Other
After submitting my resume on Indeed, I got an email with a Word doc that had some situational questions and I also had to do GDS entries. Then there was a Google Hangouts chat simulation with clients, two situations. Next was a pre-selection phone interview where they asked basic questions about my past experience and gave an overview of the position, including job requirements, scheduling, salary, etc. Finally, there was a personal interview.
Confirmed questions5 questions
- Tell me about yourself and your past experience.
- What are your thoughts on the job requirements, scheduling, and salary for this position?
- Please describe your experience with GDS.
Hopper
Customer Support Specialist
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Background check
Interview formats
Behavioral Technical
I sent in a video via Instagram (you could also use Twitter, Facebook, or Snapchat) talking about a time I helped someone. I also submitted my resume and applied online. I got a positive response in about 2 days to move to the next stage. This next stage involved a test with different customer service scenarios. After that, I had a second test on Hangouts, simulating a chat between a customer and a support rep. A few hours later, I got an email saying they decided to go with other candidates after reviewing my application :( I really wanted the job, but at least they let me know.
Confirmed questions3 questions
- What motivates you to help people?
- Tell me about any previous customer service work experience you have.
- Can you share an instance where you assisted someone?
Hopper
Customer Service Specialist
Entry Average Negative experience No offer 5 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Behavioral Technical
The interview process involved a review of my CV and cover letter, followed by a three-page challenge. Then, there was a mock customer chat via Hangouts, a phone interview, and finally an in-office interview with several members of the Customer Service team. This whole experience was really disorganized and complicated. Every interview with a person ran late, with some not even calling at all and others having me wait over an hour in the office. They claim it's because they're 'constantly growing,' but honestly, it seems like nobody knows what's happening. It was a complete joke.
Confirmed questions1 question
- Can you describe what you would do in a given situation?
Hopper Customer Support Representative Interview Questions
Quoted word for word from Hopper interview reports.
“Can you list some 5-star Hotels?”
Read reports →“Were you asked to deposit $150 via Paypal for future Time Tracker software?”
Read reports →“Tell me about your current location.”
Read reports →“Did they mention seeing your CV?”
Read reports →“What are your strategies for resolving different booking problems?”
Read report →“How would you handle these two client situations during a chat simulation?”
Read report →“What are your thoughts on the job requirements, scheduling, and salary for this position?”
Read report →“Are you able to be prompt and precise?”
Read report →“Can you share an instance where you assisted someone?”
Read report →Formats, difficulty and experience
Across all 20 Hopper interview reports.