Hopin Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hopin.
Hopin
Customer Support Representative
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Take home Recruiter call Technical screen Recruiter call Offer
Interview formats
Technical Behavioral
First, I took a quiz with test scenarios about customer support, which was pretty challenging but also fun. Then, I met with the Customer Support Manager and another Customer Support Rep for a chat about standard interview questions and details about the job. After that, I had a quick interview with the Head of Customer Support. Everyone was really nice and helpful, and the whole process was smooth, transparent, and comfortable. I got an offer quickly from People Ops, who were also super helpful and accommodating.
Confirmed questions2 questions
- Were you willing to work weekends and holidays, and could you select from a list of specific shift times?
- Could you choose from a short list of specific shift times we were looking for, regarding working weekends and holidays?
Hopin
Customer Service Representative
Entry Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite Presentation Background check Offer
Interview formats
Technical Behavioral Presentation
So after getting their first email, they asked me to do this CS test and get it back to them ASAP, like the next day! I sent it back in a few hours. It took them about a week to get back to me for my first and second interviews. I spent almost 2 days researching and getting ready for them. Both went really well, lots of good feedback both times. The second interview was with HR, and then it was another 3 weeks before I heard anything back... (HR didn't seem that engaged tbh). HR finally emailed me on a Wednesday asking when I could meet the CBO. I replied right away but then didn't hear back from HR until Monday to actually set up the meeting. (I had to chase them for a response!!) The meeting with the CBO was only 15 minutes. I spent ages preparing for it too. So far, this whole thing has taken almost 1.5 months. Just a couple of hours after that interview, after all the time I've wasted on this company, I got an automated rejection email. They never mentioned salary at all, and kept things pretty secretive. I really didn't like interviewing with Hopin. 3/10 ⭐️
Confirmed questions3 questions
- What makes you interested in Hopin?
- Describe a challenging customer interaction you had.
- Can you walk me through your previous employment history?
Hopin
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
The interview process was really disorganized. They kept changing the job title in the emails and across the three calls. They also ghosted me. The presentation part was weird because they kept interrupting with random questions, which I wasn't expecting since 'presentations' usually don't have interruptions. The whole interview felt super robotic and cold, like they weren't genuinely engaged. I thought it was going well until it all just stopped abruptly due to the messy interview style. Based on other reviews, I don't think I was singled out.
Confirmed questions2 questions
- What generic questions were asked that you cannot recall?
- Sorry, I cannot remember the specific generic questions asked.
Hopin Customer Support Representative Interview Questions
Quoted word for word from Hopin interview reports.
“Can you explain the difference between a browser and an operating system?”
Read reports →“What generic questions were asked that you cannot recall?”
Read reports →“What makes you interested in Hopin?”
Read reports →“How would you handle a situation where a customer is upset?”
Read reports →“Could you choose from a short list of specific shift times we were looking for, regarding working weekends and holidays?”
Read report →“Were you willing to work weekends and holidays, and could you select from a list of specific shift times?”
Read report →“Tell me why you are interested in Hopin.”
Read report →“Are you ready to accept the responsibilities that come with this role, understanding that it will present challenges but also be fulfilling?”
Read report →“Could you start by telling me a little about yourself?”
Read report →Formats, difficulty and experience
Across all 9 Hopin interview reports.