Hootsuite Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hootsuite.
Hootsuite
Customer Advocate
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
After an initial phone screen, I was invited for a second interview at Hootsuite. The office was really nice. I spent a whole week studying everything I could about Hootsuite, especially their Manifesto because it's a big dream of mine to work there. The interview had 3 people: 1 HR and 2 managers/shift leads from Customer Service. They were polite and the interview seemed to go well, but I suspect I might have been seen as overqualified. A week later, HR emailed to say they weren't moving forward. Even though I didn't get the job, I'm glad I got to interview and I won't give up on trying again.
Confirmed questions2 questions
- Can you tell me about what you learned from Hootsuite's Cultural Manifesto, Blog, #bsu, #hootsuitelife, Instagram, Media Kit, and the Hootlandia video? Just google it.
- What would you do in various customer service scenarios?
Hootsuite
Customer Advocate
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Background check Onsite
Interview formats
Behavioral Technical
I applied online in early June 2013 with a funny cover letter. A month later in July, I got an email for a phone interview. Two days after that, they asked for references and set up an in-person interview for July 24. I sent my references and a confirmation. On July 24, I arrived for the interview and got a quick tour of the cool office. The interview started with three people: two managers and an HR rep. They all asked questions while two took notes. Two were friendly, but one guy was cold and asked very specific questions. Two more people joined and left, asking their own questions. It felt like it went well, but they wouldn't share salary info, which was weird. They said they'd reply within a week, but they didn't. I sent a thank-you note on July 29. After two weeks of silence, I tweeted HR on August 8th. On August 9th, they told me they went with other candidates.
Confirmed questions2 questions
- If you were a kitchen appliance, what would you be?
- Have you ever reached out to a social media company for assistance?
Hootsuite
Customer Advocate
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
First, HR set up a phone chat to talk about me, my background, and my customer service experience. Then, I went to the HootSuite office in Vancouver - HQ1 for another interview. This one was with the Team Lead, the Manager, and HR. They were all super nice and easy to talk to. There was about 1.5 weeks between the interviews.
Confirmed questions8 questions
- Can you introduce yourself?
- What motivated you to apply for this position?
- What is your understanding of this role?
Hootsuite Customer Advocate Interview Questions
Quoted word for word from Hootsuite interview reports.
“If you were a kitchen appliance, what would you be?”
Read reports →“What are the four key components of customer service?”
Read reports →“What do you know about Hootsuite?”
Read reports →“Are you legally authorized to work in Canada?”
Read reports →“How would you handle a situation where a customer wishes to close their account?”
Read report →“Have you ever reached out to a social media company for assistance?”
Read report →“Can you tell me about what you learned from Hootsuite's Cultural Manifesto, Blog, #bsu, #hootsuitelife, Instagram, Media Kit, and the Hootlandia video? Just google it.”
Read report →“How do you manage stress when dealing with a difficult customer?”
Read report →“Can you recall a recent experience where you received excellent customer service?”
Read report →Formats, difficulty and experience
Across all 8 Hootsuite interview reports.