Hong Leong Bank Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hong Leong Bank.
Hong Leong Bank
Customer Service Representative
Entry Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Panel Background check Offer
Interview formats
Behavioral Technical
The process was easy. They asked about my previous working experience and why I want to work with the company now. The interview was done by the branch manager and CSOM at the branch. If I am shortlisted, they will arrange a virtual IV call with the HR manager for the next step. And again, the interview will be done again.
Confirmed questions1 question
- Can you tell me about your previous working experience and why you are interested in joining our company at this time?
Hong Leong Bank
Customer Service Representative
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The first interview was at the branch. It was good. But the second stage at HR was insulting and sad. The HR tried to undervalue my expertise to offer me a lower salary. They asked for my salary history for the past 5-7 years, which I found irrelevant. They requested many documents like EA forms and payslips. In the end, they offered only a 10% increment, which is below the industry rate. They said I don't have relevant experience and am not a 'superstar', even though I have over 3 years of experience as a personal banker for priority banking. They still offered me a position, but I declined.
Confirmed questions1 question
- Can you tell me your salary for the past 5-7 years, individually?
Hong Leong Bank
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The whole process was super easy and went smoothly. Honestly, I was really impressed with how efficient and simple it was. From the very beginning to the end, everything was set up well, and the bank's hiring folks were really professional, nice, and got back to me quickly the whole time.
Confirmed questions2 questions
- Could you start by telling me a bit about yourself?
- What would you say are your biggest strengths and weaknesses?
Hong Leong Bank Customer Support Representative Interview Questions
Quoted word for word from Hong Leong Bank interview reports.
“What distinguishes customer service from telemarketing?”
Read reports →“Can you tell me your salary for the past 5-7 years, individually?”
Read reports →“How would you handle a customer complaint?”
Read reports →“Given a situation, what action would you take?”
Read reports →“Could you start by telling me a bit about yourself?”
Read report →“What makes you qualified for this position?”
Read report →“Can you tell me about your previous working experience and why you are interested in joining our company at this time?”
Read report →“Can you describe your previous work experiences?”
Read report →Formats, difficulty and experience
Across all 7 Hong Leong Bank interview reports.