HomeSense Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HomeSense.
HomeSense
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
i first got an email and then it was a 10 minute phone call interview the next day and then an in person interview which i have yet to do . But on the call interview it was mainly questions like availability and a quick screen to see if you would fit for the role.
Confirmed questions1 question
- What is your availability?
HomeSense
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It was an easy entry-level interview. They asked about my prior customer service experience. They were mainly concerned with my availability and if I was willing to learn cash handling and work morning and weekend shifts. They asked for references. The onboarding and training were thorough.
Confirmed questions5 questions
- Tell me about your customer service skills.
- Why do you want to work at Homesense?
- Are you willing to work morning shifts?
HomeSense
Customer Service Associate
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
Got a call for an interview for the role. Interviewed with an operational/warehouse manager and they explained the job in detail like what a day may look like. Manager mentioned she would contact me either way after the interview and I did not hear back at all.
Confirmed questions1 question
- What makes you want to work for this company?
HomeSense Customer Support Representative Interview Questions
Quoted word for word from HomeSense interview reports.
“Are you willing to work morning shifts?”
Read reports →“Are you willing to work weekends?”
Read reports →“What is your availability?”
Read reports →“Do you have references?”
Read reports →“Can you tell us about your experiences in school?”
Read report →“What makes you want to join this company?”
Read report →“Can you tell us about your previous work experiences?”
Read report →Formats, difficulty and experience
Across all 5 HomeSense interview reports.