Hilton Front Desk Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hilton.
Hilton
Front Desk Receptionist
Entry Average Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
The hiring process took a really long time and I was passed around to many different people before I could even get an interview after they initially contacted me. I still went to the interview, but I mostly decided against it because the pay was too low. If I had known the pay upfront, I would not have bothered. I did ask about the salary before the in-person interview, but they said only the hiring manager could discuss it.
Confirmed questions1 question
- What makes you want to join this company?
Hilton
Front Desk Receptionist
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
It was simple and easy. I had 2 interviews and they both went extremely well. I was told to wait for an email in 2-3 days. It took 2 weeks and me emailing multiple times to reach back out. I received an email later that they filled the position with someone else who was certified in their system. They never mentioned needing certifications in the system they used at all which was a bit upsetting considering both managers were very positive about the interview. Nonetheless it was an easy interview, they ask about experiences and scenario questions. I don’t appreciate the lack of communication with HR and management so perhaps it is a blessing in disguise.
Confirmed questions2 questions
- Tell me about your experience.
- Can you describe a situation where you had to handle a challenging customer?
Hilton
Front Desk Receptionist
Entry Average Positive experience No offer 2 rounds
Interview process
Group Panel
Interview formats
Group Behavioral
The interview process had two stages. First, there was a group assessment, followed by a one-on-one interview. It was easy and fun, with a good atmosphere. The key is to stand out with your answers in the group assessment and to be confident. Be genuine. They clearly care about your experience, but in a job like this, they need warm people who will feel comfortable around others. It's also your chance to show you know you have the assets. The one-on-one was pretty basic; they tell you some stuff about the company and ask what you know about them.
Confirmed questions2 questions
- What's the most crucial element when welcoming a customer?
- How would you handle an unhappy guest?
Hilton Front Desk Receptionist Interview Questions
Quoted word for word from Hilton interview reports.
“Can you list five different uses for a pencil?”
Read reports →“What would you do if a guest complained that their AC wasn't working and they had already been moved to a new room twice because of it?”
Read reports →“What are the criteria for allowing employees access to private zones based on their distinct privacy levels?”
Read reports →“What's the most crucial element when welcoming a customer?”
Read reports →“Imagine the conference room for a critical meeting was booked incorrectly, what would you do?”
Read report →“What actions would you take to resolve a situation with an unhappy guest?”
Read report →“Can you share a fun fact about yourself?”
Read report →“How would you react and organize yourself if you were the only person at the front desk and 15 people arrived simultaneously?”
Read report →“Tell me about a time a reservation was incorrect and how you dealt with it.”
Read report →Formats, difficulty and experience
Across all 32 Hilton interview reports.