Hilton Grand Vacations Account Executive Interview Questions
& Process

I sent in my online application and resume for the Sales Executive role at Hilton Grand Vacations. I was contacted by a talent acquisition specialist via email and invited to a one-way online video interview, followed by an online personality assessment. Then, I had a phone interview. This led to an invitation for a face-to-face interview event at a Hilton timeshare location in Washington, DC. On 12/18/18, I interviewed in the evening at a sparsely attended hiring event with another local talent acquisition specialist. It was a one-on-one, face-to-face interview. The T.A.S. who interviewed me then introduced me to what seemed to be the local sales manager, who was very involved in hiring. He said I was a great fit and excited for me to join his team by late January or February 2018. As he walked me out, he asked me to do three things: 1. Stay in touch with the original T.A.S. and update her. Also, get a Washington DC Real Estate Sales License, which the job ad mentioned applicants needed or had to obtain. He told me to buy a 60-hour online prep course, which is required before taking the license test. He shared his own experience getting the license and said I could too. I bought the course that night for about $300 and emailed the T.A.S. with an update, asking her to forward it to him. 2. Be available to work on-site five days a week, including weekends, from 8:30 am to 3:00 or 4:00 pm. The income is 100% commission, with potential increases if quotas are met. If not, there was a suggestion I could use my sales skills elsewhere. I emailed the T.A.S. to confirm my schedule availability for HGV and rearranged my current part-time job to a 3:30 am to 7:30 am shift, which was confirmed on 12/21/17. Just over three hours later, the T.A.S. replied, saying we would not be proceeding with my application. She claimed I misunderstood the manager and apologized for my misunderstanding. She also said the manager had no authority and couldn't promise or offer anything, regardless of his involvement. She added that I left the hiring event with no offer, and if they wanted me, they would have given me a formal, written offer then. She then stated that she and other T.A.S. members met and decided to terminate my consideration. I was very upset at this point. Looking back, they did me a favor by exposing their duplicity early on.

This was a long, disorganized, and unprofessional interview process that felt like a waste of time. The start date kept changing. I had told them from the start that I needed two weeks' notice. I got a call on May 1st saying I might be considered for the June training. I emailed the HR rep to thank her and clarify if they really had a June training scheduled, since the connection was bad. I didn't hear back for almost three weeks. It makes me wonder if they just say that to everyone or if the HR person was on a long vacation. If they have monthly training, it suggests a really bad retention rate. I've accepted an offer elsewhere where people seemed happy, and I feel like I dodged a bullet with HGV. Customer reviews alone should have warned me away.

The interview process was really disorganized and scattered, super long and unprofessional. They didn't seem to be straight with me about the job and the income structure. They talked about a "top tier" bonus, but it just doesn't seem realistic.