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Hightower Advisors Client Services Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 6 interview experiences · FREE TO READ

2.8 Rounds average
Average Typical difficulty
83.3% Positive experience

Candidate interview experiences

First-hand accounts from people who interviewed at Hightower Advisors.

Showing 3 of 6
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Client Service Associate

Sales · a year ago

Senior Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Case Presentation

So there were 4 interviews for this role. First, a quick phone call with the recruiter. Then, the team wanted to talk to me, so they set up a zoom meeting with the managing partners. Right after that, another zoom interview was scheduled with the staff for an assessment, which was later that week. Finally, I had to go in for an in-person interview with everyone on the team. The whole thing was done in about 3 weeks, which was super fast.

Confirmed questions1 question
  • I had to role play a scenario where I was onboarding a client.
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Hightower Advisors

Client Service Associate

Sales · more than a year ago

Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Onsite Offer
Interview formats
Behavioral

A week after applying online, I had a phone interview with the talent acquisition manager at Hightower, who was really nice. A few weeks later, the partners set up an in-person interview at their office. They then scheduled another interview at their office where they asked me a few more questions before extending an offer.

Confirmed questions1 question
  • Can you share what aspects of your current job you enjoy and what you find less appealing?
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Hightower Advisors

Client Service Associate

Sales · more than a year ago

Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral

The process was pretty thorough, I met everyone on the team over two separate times. The questions were pretty standard, mostly behavioral.

Confirmed questions1 question
  • Tell me about a time you had a poor experience with a client.

Hightower Advisors Client Services Interview Questions

Quoted word for word from Hightower Advisors interview reports.

I had to role play a scenario where I was onboarding a client.

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Tell me about a time you had a poor experience with a client.

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Can you share what aspects of your current job you enjoy and what you find less appealing?

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Questions about customer service, which is crucial for this role.

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Formats, difficulty and experience

Across all 6 Hightower Advisors interview reports.

Interview formats

Behavioral 70%
Case 10%
Presentation 10%
Technical 10%

Interview difficulty

Easy 0%
Average 83.3%
Difficult 16.7%

Candidate experience

Positive 83.3%
Neutral 16.7%