Highmark Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Highmark.
Highmark
Call Center Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Technical screen
Interview formats
Behavioral Technical
About a week after applying, I got an email to do a personality test that takes around 20-30 minutes. Then, another week later, the recruiter emailed to set up a phone interview for the next day. After that, she asked if I could interview with the Manager the day after that. The manager interview was about 30 minutes and she said I'd hear back from the recruiter in 2-3 days.
Confirmed questions1 question
- What made you decide to apply to our company and this specific role?
Highmark
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Case
The interview began with an overview of the job duties, responsibilities, and benefits. This was followed by a series of questions about different scenarios and personal attributes. Lastly, I was asked about potential issues or obstacles that might prevent me from performing the job effectively.
Confirmed questions2 questions
- Can you describe a time at work when you had to deal with a very upset customer and how you handled it, and how you felt about your performance?
- What would be your plan of action and resolution for a scenario where a customer's recent medical claim was denied payment?
Highmark
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Take home Group Recruiter call
Interview formats
Other Behavioral
I was told to expect an online assessment, an interview, and a drug test. When I arrived, I had to take an online test presenting various scenarios and asking how I would manage them. Many other people were in the room. Once finished, a woman checked my name and told me I didn't get the job.
Confirmed questions1 question
- In a waiter role, how would you deal with an angry customer?
Highmark Customer Support Representative Interview Questions
Quoted word for word from Highmark interview reports.
“Can you sit for 8 hours?”
Read reports →“What would be your plan of action and resolution for a scenario where a customer's recent medical claim was denied payment?”
Read reports →“In a waiter role, how would you deal with an angry customer?”
Read reports →“What's your approach to dealing with a customer who is upset?”
Read reports →“Can you share an instance where you proposed an idea that went against the popular opinion, and what was the outcome?”
Read report →“What's your approach to managing a difficult customer call?”
Read report →“Can you describe a time at work when you had to deal with a very upset customer and how you handled it, and how you felt about your performance?”
Read report →“What made you decide to apply to our company and this specific role?”
Read report →Formats, difficulty and experience
Across all 7 Highmark interview reports.