HGS Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HGS.
HGS
Customer Service Advisor
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I applied online, then did an online assessment. After that, I had a call with the recruiter and then a Teams interview with the hiring manager. I'm still waiting to hear back about the decision. The hiring manager was really nice and understanding, very supportive! It felt more like a chat.
Confirmed questions4 questions
- Can you share an instance where you motivated your colleagues?
- What is your understanding of HMRC?
- Describe how you've handled pressure during a busy day.
HGS
Customer Service Advisor
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Panel
Interview formats
Technical Group Behavioral
I applied online and was invited to an interview later that week. The interview lasted about 3 hours in total. It started with a three-part skills test covering IT, numeracy, and literacy. Then, we did a "Desert Island" group activity. After that, there were some 1-on-1 interviews, which were the shortest part. They asked 4 questions, which seemed like they chose them randomly from a list. Everyone was really friendly, and the interview felt more like a casual chat than a formal Q&A.
Confirmed questions1 question
- What is your understanding of Customer Service?
HGS
Customer Service Advisor
Entry Average Negative experience No offer 3 rounds
Interview process
Take home Recruiter call Phone screen
Interview formats
Other Behavioral Technical
Applied through indeed, then got an online assessment which I failed. Was told this after chasing up. Then got an email for a telephone interview. Then the same online test was sent again. Didn't pass interview because I didn't have qualifications or someone else had better ones. The job didn't say qualifications were needed. I had the experience. Feedback wasn't clear.
Confirmed questions3 questions
- Tell me one thing you like about yourself, doesn't matter if it's work related?
- Why do you feel you're a good fit for this position?
- What were your duties in your previous customer service job?
HGS Customer Support Consultant Interview Questions
Quoted word for word from HGS interview reports.
“What is your understanding of HMRC?”
Read reports →“Can you define what constitutes good customer service?”
Read reports →“How would you go about explaining something complex to someone?”
Read reports →“What is your understanding of Customer Service?”
Read reports →“What makes you want to join HGS?”
Read report →“How long do you plan on staying with the company?”
Read report →“Tell me one thing you like about yourself, doesn't matter if it's work related?”
Read report →“Can you share an instance where you motivated your colleagues?”
Read report →“What keeps you motivated when facing challenges at work?”
Read report →Formats, difficulty and experience
Across all 14 HGS interview reports.