Hertz Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 57 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hertz.
Hertz
Customer Service Representative
Entry Easy Negative experience Decline offer 3 rounds
Interview process
Recruiter call Take home Offer
Interview formats
Behavioral Other
It was a lengthy and unprofessional process, ultimately a waste of time. I was asked to send confidential information via email, which felt like a scam. I invested a lot of time but ended up declining the offer.
Confirmed questions1 question
- Tell me about your customer service experience and how you approach problem-solving.
Hertz
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
My interview at Hertz went very well. The conversation was professional, structured, and pleasant. The recruiter clearly presented the company, the position, and the expectations, which allowed me to better envision myself in the role and confirm my interest.
Confirmed questions1 question
- Tell me about your professional background and explain your motivation for joining the company.
Hertz
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Technical Other
Sono passata dall’agenzia interinale che mi ha suggerita alle HR Hertz, che mi hanno fatto un colloquio e poi mi hanno fissato un colloquio con un altro manager. In seguito, il manager è stato esaustivo e mi ha spiegato tutto il funzionamento del lavoro.
Confirmed questions1 question
- English and French test
Hertz Customer Support Representative Interview Questions
Quoted word for word from Hertz interview reports.
“How would you handle a very angry customer who thinks they were overcharged?”
Read reports →“Imagine I'm a customer, can you sell me these keys?”
Read reports →“What would be your course of action if a customer requested a refund?”
Read reports →“What would you do if a customer was angry?”
Read reports →“Can you let us know what time would be best for you if you were to receive an in-person interview?”
Read report →“Can you work and stand for extended periods of time?”
Read report →“Would you be okay with a shift bid, as your shift could be anything from overnight to afternoon, and might change every 3 to 6 months?”
Read report →“Would you be open to working the evening shifts?”
Read report →“What steps did you take to encourage the customer to make the purchase?”
Read report →Formats, difficulty and experience
Across all 57 Hertz interview reports.