Helpshift Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 54 interview experiences · FREE TO READ
Which role are you interviewing for?
21 roles · 54 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Helpshift.
Helpshift
Technical Support Engineer
Mid Average Positive experience Accept offer 3 rounds
Interview process
Technical screen Technical screen Recruiter call
Interview formats
Technical Behavioral
The process was pretty straightforward, and they kept me updated. I went through three rounds: two technical interviews and one with a manager. The interviewers were professional and nice to talk to. It didn't feel like they were reading from a script.
Confirmed questions3 questions
- Can you tell me about your experience with SQL?
- Do you have experience writing Python scripts?
- What are your thoughts on automation?
Helpshift
Software Development Engineer
Mid Difficult Positive experience No offer 6 rounds
Interview process
Recruiter call Technical screen Technical screen Technical screen Technical screen Background check
Interview formats
Coding Technical System Design Behavioral
It's usually about 4 to 6 stages, it really depends on the job. But for software engineering and general tech jobs, it typically goes like this: First, you have the initial chat with the recruiter or HR. Then, there's an online coding or technical test. After that, you might have a couple of technical rounds where you'll tackle problem-solving and data structures, and then system design, database design, and your specific domain knowledge. Finally, there's a round with a manager, and then the HR or culture-fit round.
Confirmed questions2 questions
- How would you design a customer support ticketing system?
- Write a SQL query to find the top N customers by revenue.
Helpshift
Engineering Manager
Manager Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Technical Behavioral Presentation
The interview process at Helpshift was pretty thorough and gave me a good look into where the company is heading, what the culture is like, and what they really care about. It definitely made me more excited about the possibility of joining. I'm pretty sure this is the right move for my career. This role seems like a great chance to get better at AI and work with some really smart engineers.
Confirmed questions6 questions
- Can you explain the Transformer architecture?
- Tell me about a RAG-based question.
- What's your validation strategy for a RAG pipeline?
Helpshift
Data Scientist
Lead Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Technical Behavioral
I applied on LinkedIn and got a call from HR. They explained the interview process and discussed salary expectations, mentioning it was an urgent requirement and asking about my availability to join within 30 days, which I confirmed. My first round was scheduled with someone from the US, and it went well, with me answering all questions satisfactorily, impressing the interviewer. HR then messaged me to prepare for the next round. A couple of days later, the HR called again, stating everything would be finalized by the next day. However, after this, communication became difficult. The whole week passed without any response. When I tried to contact them, the HR's behavior changed; they claimed they were trying to schedule the next round and inquired if I had other offers. This continued for another week, wasting two weeks on an urgent role requiring immediate joining. Eventually, when I reached out again, my calls were ignored. Finally, they responded saying they were proceeding with another candidate who could join immediately. I'm baffled by this situation and strongly advise others to avoid this company.
Confirmed questions3 questions
- Tell me about your understanding and experience with Generative AI.
- Could you elaborate on Large Language Models (LLMs)?
- What is your experience with RAG?
Helpshift Interview Questions
Quoted word for word from Helpshift interview reports.
“Write a SQL query to find the top N customers by revenue.”
Read reports →“How can property atomicity be achieved manually, bypassing the 'atomic' keyword?”
Read reports →“What is server-side rendering and what is its implementation in ReactJS?”
Read reports →“How would you perform a vertical order traversal of a binary tree?”
Read reports →“How would you remove duplicate elements from an array while preserving the original order?”
Read report →“How does the context API function in ReactJS?”
Read report →“Can you build a React component that calls an external API?”
Read report →“What are portals in ReactJS and how are they utilized?”
Read report →“How would you implement fetch API calls using callbacks?”
Read report →Formats, difficulty and experience
Across all 54 Helpshift interview reports.