Health Net Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Health Net.
Health Net
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I had to interview with Health Net directly after going through a temp agency. When I got there, I saw a lot of African American girls waiting outside, and one was on the phone saying, "I can have your man if I want to, I can make him do whatever I want." That really made a bad impression on me, even though I work there now.
Confirmed questions1 question
- Can you share an instance where you made a customer extremely happy?
Health Net
Customer Service Representative
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical
I applied through a temp agency and had to call a few times to check on my resume. They had me do an online test that was a typing test and also tested my computer skills, like moving and saving files. Then I had an interview with a supervisor from Health Net at their Rancho Cordova office. It was pretty straightforward; she asked about 4 or 5 situational questions. After a couple days, they asked me to do a background check and a drug test.
Confirmed questions1 question
- Tell me about a time you dealt with an angry boss, coworker, or customer and how you managed it.
Health Net
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was virtual and one-on-one. It felt casual but still professional. The supervisor interviewing me was really friendly, which helped me feel less anxious. They asked me to answer questions using the STAR method (situation, task, action, result), which made it easier to stay focused.
Confirmed questions1 question
- Describe a situation where you had to organize or prioritize tasks as part of a group.
Health Net Customer Support Representative Interview Questions
Quoted word for word from Health Net interview reports.
“Could you explain the distinction between empathy and sympathy?”
Read reports →“What does empathy mean to you?”
Read reports →“Do you have knowledge of ICD codes?”
Read reports →“How would you handle an irate caller?”
Read reports →“What do you envision for yourself in the next five years?”
Read report →“Can you share an instance where you made a customer extremely happy?”
Read report →“What are your career aspirations for the next three years?”
Read report →“Describe a situation where you had to organize or prioritize tasks as part of a group.”
Read report →“Can you share an instance where you dealt with an angry customer and describe your approach?”
Read report →Formats, difficulty and experience
Across all 9 Health Net interview reports.