Health Care Service Corporation Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Health Care Service Corporation.
Health Care Service Corporation
Customer Service Representative
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a quick and easy phone interview. The interviewer was very nice and asked the usual questions. It was great not having to worry about what to wear, which also made me less nervous.
Confirmed questions1 question
- How do you deal with stressful situations
Health Care Service Corporation
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral
The interview process was pretty fair. Basically just answering some questions online. It took about three weeks, then the hiring manager called to say I'd get an email for background and drug screening, but that was a month ago. I kept checking in, and they just told me to keep waiting. I emailed the hiring manager again yesterday for an update, and I saw on the BCBS portal that it changed from 'under hiring manager review' to 'no longer in consideration.' I guess I didn't get the job, which is confusing since the manager called me.
Confirmed questions1 question
- Can you describe a situation...?
Health Care Service Corporation
Customer Service Representative
Entry Average Negative experience Accept offer 5 rounds
Interview process
Recruiter call Technical screen Take home Background check Offer
Interview formats
Behavioral Technical
Went through the entire process, which included an in-person interview and a written test. Also did a HireVue interview and an online testing phone interview. Then there was a drug screen and background check, followed by an offer letter, but I didn't get the job. They didn't even send an 'I am sorry' letter or email. I was greatly disappointed.
Confirmed questions1 question
- Tell me about a time you gave someone incorrect information and how you handled it.
Health Care Service Corporation Customer Support Representative Interview Questions
Quoted word for word from Health Care Service Corporation interview reports.
“How do you deal with stressful situations”
Read reports →“What are the two most crucial aspects of customer service in your opinion?”
Read reports →“Are you comfortable with phone communication?”
Read reports →“What are your familiar computer programs?”
Read reports →“Tell me about a time you gave someone incorrect information and how you handled it.”
Read report →“How do you see your contributions benefiting us?”
Read report →“What is your approach to escalating a situation when a customer becomes frustrated on the phone?”
Read report →“What makes you want to join this company?”
Read report →“Can you describe how you would manage a situation with an unhappy customer?”
Read report →Formats, difficulty and experience
Across all 14 Health Care Service Corporation interview reports.