Health Care Service Corporation Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Health Care Service Corporation.
Health Care Service Corporation
Customer Advocate
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
After you apply on HCSC’s careers site or through a recruiter, the recruiters will screen for your customer service experience (call center, healthcare, insurance, retail, tech support, etc.), communication skills, reliability, basic computer proficiency, and multitasking ability.
Confirmed questions1 question
- Can you describe a situation where you dealt with a challenging customer and explain how you resolved it?
Health Care Service Corporation
Customer Advocate
Entry Easy Neutral experience Accept offer 1 round
Interview process
Group Recruiter call Technical screen
Interview formats
Behavioral Presentation
There were a few potential employees in a main room. We completed a few documents and questionnaires while supervisors came in one by one and grabbed one person at a time. We each waited our turn in the main room. Once you were taken by a supervisor into another room, that's when the interview process began. Typical back and forth banter with a lot of questions and note taking by management. Nothing was out of the ordinary as far as what to expect. This is an inbound call center and a CSA'S role is to handle customer inquires, payments, etc. A lot of role playing and general customer service questions.
Confirmed questions1 question
- Can you explain how you would tell a customer that their dependent doesn't qualify for a benefit on their health insurance?
Health Care Service Corporation
Customer Advocate
Entry Average Positive experience No offer 4 rounds
Interview process
Take home Recruiter call Onsite Presentation
Interview formats
Behavioral Presentation Other
You submit your application, then do an online assessment that takes about 2 hours. After that, you wait about 2 days for a recruiter to call you. Then, 2-3 days later, you go in for an in-person interview. During this interview, 2 people will talk to you and ask 5-7 questions each. They'll write down your answers, so be super specific! Finally, you'll do a mock role-play where you are the rep and the interviewer is an angry caller.
Confirmed questions7 questions
- Tell me about a major project you worked on and how you handled it.
- Describe a time you set a goal and how you achieved it.
- When have you experienced a setback, and how did you frame it?
Health Care Service Corporation Customer Advocate Interview Questions
Quoted word for word from Health Care Service Corporation interview reports.
“Can you explain how you would tell a customer that their dependent doesn't qualify for a benefit on their health insurance?”
Read reports →“What information do you have regarding open enrollment?”
Read reports →“What are your thoughts on the 8-week training program?”
Read reports →“As a manager at a cell phone company, how would you deal with a customer who is unhappy about their bill?”
Read reports →“What steps would you take if a customer contacts you with a problem you're unable to fix?”
Read report →“How would you manage a non-work-related disagreement between coworkers?”
Read report →“Can you tell me about a time you had to handle a really upset person?”
Read report →“When have you experienced a setback, and how did you frame it?”
Read report →“Tell me about a time you missed a deadline. What actions did you take, and what happened as a result?”
Read report →Formats, difficulty and experience
Across all 21 Health Care Service Corporation interview reports.