Health Advocate Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Health Advocate.
Health Advocate
Customer Care Representative
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
We started with a quick 15-minute phone chat that covered some standard stuff, then I had a virtual meeting with the hiring manager. They were really nice and easy to talk to, which made it pretty comfortable.
Confirmed questions7 questions
- Can you tell me about yourself and your professional experience?
- What do you hope to gain from this new position?
- What's the next step you're aiming for in your career?
Health Advocate
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Take home Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
The process starts with a computer test. If you pass, you immediately proceed to the interviews. Failing the computer test means you're out. I had three interviews that seemed to go well, and I thought the first interviewer was impressed. However, I received a rejection email two days later, which was poorly written by the recruiter. The recruiter was difficult to work with throughout the process, including the initial phone screen. Her lack of knowledge and poor phone etiquette made the experience negative. I wouldn't consider working there again because of this recruiter. It's advisable to practice the computer tests beforehand to increase your chances of getting to the in-person interviews.
Confirmed questions1 question
- Tell me about yourself.
Health Advocate
Customer Service Associate
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
The interview process was a poor experience. I spoke with a recruiter who seemed to not have my information readily available. He asked questions that were not relevant to me, such as why I applied through a job board, which I clarified I don't do, preferring company career pages. He also asked why I wanted a contract position, but I had to correct him and state I applied for a part-time role. It seemed he had the wrong candidate information. He was unpleasant and rigid, despite me being overqualified with confidence and a likable personality. The recruiter himself was pleasant, but this other person was not.
Confirmed questions1 question
- Basic customer service inquiries
Health Advocate Customer Support Representative Interview Questions
Quoted word for word from Health Advocate interview reports.
“What are your hourly pay expectations for this position?”
Read reports →“Can you share an instance where you had to handle an angry customer?”
Read reports →“What's the next step you're aiming for in your career?”
Read reports →“What do you hope to gain from this new position?”
Read reports →“Describe a situation where you exceeded expectations for a customer.”
Read report →“Can you tell me about the kind of supervisor you work best with?”
Read report →“Tell me about a time you provided excellent customer service.”
Read report →“What would your supervisors or colleagues identify as your strongest asset?”
Read report →“What prompted your departure from your last role?”
Read report →Formats, difficulty and experience
Across all 6 Health Advocate interview reports.