Headspace Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Headspace.
Headspace
Customer Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
had an initial screening then was ghosted completely even after emailing for an update, which was a really negative experience from a supposed mental health company. At least have the courtesy to let people know if you are not moving forward with them.
Confirmed questions1 question
- Could you walk me through your relevant experience?
Headspace
Customer Success Manager
Manager Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Presentation Background check
Interview formats
Behavioral Presentation
The interview process included a 30-minute call with the Recruiter, followed by an online interview with the Head of Success in the US. After that, I had an online interview with the MD in Europe. Then, there were 3 separate 30-minute interviews with members of the CS team. The final step was to prepare and present a 90-day plan to the MD of Europe. Everyone I met was great and very positive. I'm marking this as a negative experience because I never got any feedback on why I didn't get the job, even after making it to the final round.
Confirmed questions4 questions
- Can you share some background information?
- What's your current stage in your meditation journey?
- Describe your leadership style.
Headspace
Customer Success Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Take home Onsite Background check Offer
Interview formats
Behavioral Case Presentation
I applied online, but ended up getting an employee referral which seemed to help. The recruiter gave me a call for a screening, and then the hiring manager called me later that same week. The next step was flying out to Santa Monica for a half-day of interviews with five people from sales, marketing, and ops, including the hiring manager. Before the in-person interviews, I had to do a take-home assignment about a fictional customer at risk of churning. We discussed my approach during one of the 1:1s. The following week, they asked for 3-5 referrals, and they contacted them quickly and professionally. I got the final feedback about a week after that.
Confirmed questions1 question
- Can you share your experience and explain how it's relevant to the position here at Headspace?
Headspace Customer Success Manager Interview Questions
Quoted word for word from Headspace interview reports.
“What's your current stage in your meditation journey?”
Read reports →“Describe your ideal state of wellbeing.”
Read reports →“In your opinion, should a customer be let go if they are a bad fit?”
Read reports →“What is your motivation for joining Quid?”
Read reports →“Can you share some background information?”
Read report →“Describe your leadership style.”
Read report →“Can you share your experience and explain how it's relevant to the position here at Headspace?”
Read report →“Could you walk me through your relevant experience?”
Read report →Formats, difficulty and experience
Across all 5 Headspace interview reports.