HCSS Application Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HCSS.
HCSS
Technical Support Specialist
Entry Difficult Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Panel
Interview formats
Behavioral Technical Other
HR first reached out for a quick chat to see if I'd be a good fit personality-wise. After that went well, I had a virtual interview over Zoom with three different managers from the Tech Support team. Each manager had their own set of questions for me. One part of the interview involved a logic puzzle where I had to ask yes/no questions to guess an item from a supermarket that the interviewer was thinking of. Another manager wanted to gauge my knowledge about the company, and the last one asked about my career aspirations and previous job experience.
Confirmed questions4 questions
- What are your 5-year career goals?
- Can you guess this item I'm thinking of by asking questions?
- Tell me what you know about our company.
HCSS
Technical Support Specialist
Entry Difficult Negative experience No offer 1 round
Interview process
Technical screen
Interview formats
Technical
I scheduled a skills test online to take at their office. It had 14 questions and a 45-minute limit. The first questions were simple, but the last few were confusing. For example, one question asked about the true cost of a bid given expenses and equipment cost, but I wasn't sure how the equipment cost factored in. I'm good at algebra, but the question needed better explanation or a formula. I don't know the passing score, but I assume it's 100%. After the test, the secretary told me to check my account for results later that day. I checked after about 3 hours and didn't pass. I checked again 8 hours later, and my account was no longer valid. I'd like another chance, but I doubt they'd allow it since tests probably don't change. The last question on the test was similar to the sample question on their website for the Technical Support Specialist role, but it was more complicated with extra benefits/taxes for a company with a base rate of $13/hour. I didn't know about these terms since I haven't worked in HR. A straightforward algebra problem would have been easy, but the confusing terms made it difficult. Another reviewer passed, so maybe I'm just not seeing something, but others should be warned.
Confirmed questions3 questions
- Given a contractor's bid of x, expenses y and z, and equipment cost w, what was the actual cost of the bid?
- Considering an annual salary of $32,000, company-paid insurance benefits of $3,536, 32% of base salary in 401K/Profit Sharing/ESOP, and 8% of base salary in FICA taxes, plus 4 months of training, 7 holidays, and 10 days of sick leave/vacation in the first year (assuming 176 work hours/month and 8 hours/day), calculate the company's cost per hour for the time the employee is available to help a customer.
- The sample question on their website details calculating an employee's first-year cost per hour to the company, including salary, benefits, FICA taxes, training, holidays, and leave. How would you approach answering a similar question on the actual test that uses slightly different numbers and includes additional benefits/taxes for a company with a $13/hour base rate?
HCSS
Technical Support Specialist
Mid Easy Positive experience Accept offer 4 rounds
Interview process
Take home Phone screen Onsite Offer
Interview formats
Technical Behavioral
First, you submit your application online and then sign up for a time slot to complete a skills test at the location. Once HCSS posts your results online and you pass, they'll set up a telephone interview. After that, HCSS will schedule a face-to-face meeting where you'll meet several people from the department you might join. Expect to talk with about 6 different individuals, and you'll need to convince each one why you're a great fit for the company. Finally, you'll get a call or email from HR with your starting salary and date, and you'll need to email back if you accept. The offer is usually good for a week.
Confirmed questions1 question
- In the next decade, what award do you envision yourself receiving?
HCSS Application Support Engineer Interview Questions
Quoted word for word from HCSS interview reports.
“Given a contractor's bid of x, expenses y and z, and equipment cost w, what was the actual cost of the bid?”
Read reports →“Can you guess this item I'm thinking of by asking questions?”
Read reports →“In the next decade, what award do you envision yourself receiving?”
Read reports →“How do you stay updated on new technology?”
Read reports →“The sample question on their website details calculating an employee's first-year cost per hour to the company, including salary, benefits, FICA taxes, training, holidays, and leave. How would you approach answering a similar question on the actual test that uses slightly different numbers and includes additional benefits/taxes for a company with a $13/hour base rate?”
Read report →“What are your 5-year career goals?”
Read report →“What is your reason for leaving your present employment?”
Read report →“Tell me what you know about our company.”
Read report →“Can you share something about yourself that isn't on your resume?”
Read report →Formats, difficulty and experience
Across all 6 HCSS interview reports.