HCL Technologies Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HCL Technologies.
HCL Technologies
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was nice and easygoing, with simple questions and easy answers. The environment was nice and the people were nice and friendly. They were encouraging and helpful. I did my best and answered all the questions asked.
Confirmed questions1 question
- Tell me about your customer care skills and experience.
HCL Technologies
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
They had a job opening for customer service. During the interview, they screened candidates based on whether they were freshers or experienced. Then, they filtered based on graduation, looking for people with accounts experience. Even though I'm a B.E. degree holder with 4 years of customer service experience, they let me go because I didn't have accounts experience. They started the interview in the morning at 10 and told me I wasn't a fit by 10 at night. My whole day was wasted and ruined by them. I've had about 10 interviews around that time, and this was the only bad one so far.
Confirmed questions1 question
- Were you asked any questions related to accounts?
HCL Technologies
Customer Service Representative
Senior Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
First Round is an HR Executive face-to-face Q&A. Second Round is a Call Test to check listening and pronunciation, probably using Pearson Kits. Finally, there's a Manager Round with Q&A.
Confirmed questions1 question
- Tell me about yourself
HCL Technologies Customer Support Representative Interview Questions
Quoted word for word from HCL Technologies interview reports.
“Could you describe your schedule from yesterday?”
Read reports →“What is your ultimate goal?”
Read reports →“What are your aspirations for the next five years?”
Read reports →“Were you asked any questions related to accounts?”
Read reports →“Can you start by telling us a bit about yourself?”
Read report →“What sparked your interest in applying for the Customer Service Representative role?”
Read report →“What makes you want to take on this particular job?”
Read report →Formats, difficulty and experience
Across all 7 HCL Technologies interview reports.