Harris Teeter Customer Support Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Harris Teeter.
Harris Teeter
Customer Service Manager
Manager Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a hiring event, so I RSVP'd and then showed up with my resume. I was basically pre-interviewed or screened and then asked to wait for the DM to interview me. So if you attend an event like this give yourself more than an hour. The DM was personable but somewhat stern. He asked a lot of behavioral questions, but they weren't the usual canned ones. I didn't get an offer on the spot, and I'm not sure if that's a bad sign.
Confirmed questions1 question
- What are your thoughts on what a manager in this position should be like?
Harris Teeter
Customer Service Manager
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Panel Onsite
Interview formats
Behavioral Technical
I went through two interviews. The first was with a front end specialist who asked about my experience and asked me some situational questions related to the job. Then, I had a second interview with three people on a panel, where they asked many of the same questions. They also inquired about my past job experiences and how I would manage employees and different situations involving them and customers.
Confirmed questions1 question
- How would you deal with a customer who is complaining about one of your employees?
Harris Teeter
Customer Service Manager
Manager Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Presentation
I applied online. They first had me do a one way video interview where I recorded myself answering some questions. After two days, the hiring manager called me. My second interview was in the store with her. It went well, but I was a bit annoyed I hadn't heard back. I kept following up, and I think that helped. A week later, I interviewed with the hiring manager and the District manager. She said she'd call me in two weeks, but she emailed an offer the very next day. The offer was $2 less than Glassdoor said, but pay varies by region. My three years of experience at Kroger probably helped a lot.
Confirmed questions1 question
- Can you share an instance where you disciplined an employee?
Harris Teeter Customer Support Manager Interview Questions
Quoted word for word from Harris Teeter interview reports.
“What is the maximum acceptable customer wait time at the service desk?”
Read reports →“How would you deal with a customer who is complaining about one of your employees?”
Read reports →“Were all questions asked relevant to the job of Customer Service Manager?”
Read reports →“Can you share an instance where you disciplined an employee?”
Read reports →“What are your future plans?”
Read report →“What are your thoughts on what a manager in this position should be like?”
Read report →“Are you flexible with your availability?”
Read report →“Can you describe a situation where you dealt with an upset customer?”
Read report →“Can you share an instance where you exceeded expectations to assist a customer?”
Read report →Formats, difficulty and experience
Across all 13 Harris Teeter interview reports.