Hampton Inn by Hilton Front Desk Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hampton Inn by Hilton.
Hampton Inn by Hilton
Front Desk Receptionist
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
The interview process at the location I applied to wasn't too difficult. The General Manager was really nice and gave me a tour of the hotel and its amenities. We talked as we walked around, and they made sure to answer any questions I had.
Confirmed questions2 questions
- What's your approach to dealing with a guest who's unhappy with their reservation or room?
- Are you willing to exceed your job duties and assist colleagues, even if it requires staying past your scheduled time?
Hampton Inn by Hilton
Front Desk Receptionist
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview was a waste of time. The manager didn't look at my resume beforehand. Overall, it's a nice company to work for. It's a good job for someone with experience and flexible hours, but the pay is pretty low for the position.
Confirmed questions1 question
- What hotel experience do you have?
Hampton Inn by Hilton
Front Desk Receptionist
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Technical
After filling out the forms and going through the whole process, the hiring manager makes initial contact. However, they don't continue the process and don't even send an email to notify applicants that they were not selected. This is very unprofessional considering today's standards and protocols in hiring processes.
Confirmed questions3 questions
- Can you tell me about a time a customer was upset?
- Do you have experience with the reservation operation system?
- Are you open to working weekends and overtime?
Hampton Inn by Hilton Front Desk Receptionist Interview Questions
Quoted word for word from Hampton Inn by Hilton interview reports.
“Would you be alright with working 8-hour shifts where you have to stand for a long time?”
Read reports →“What's your approach to dealing with a guest who's unhappy with their reservation or room?”
Read reports →“Were you available all week?”
Read reports →“Are you able to work mandatory overnight shifts?”
Read reports →“Were you familiar with OnQ?”
Read report →“What are your hobbies?”
Read report →“Were you prompt?”
Read report →“Can you tell me about a time a customer was upset?”
Read report →“What qualities do you seek in a manager?”
Read report →Formats, difficulty and experience
Across all 16 Hampton Inn by Hilton interview reports.