H&R Block Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 28 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at H&R Block.
H&R Block
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I applied for the job online. About a month later, I received a call for an interview. The interview questions were pretty basic, mostly asking about me and why I applied. The whole process was pretty quick and simple. I was offered a spot in their tax course to become a Tax Pro, which they said usually costs $199 but I'd have to pay $200 for books. They weren't very clear on whether I'd definitely get a job after the course or what my chances were, which made me wonder if it was a good opportunity or just a way for H&R Block to make money. The people I talked to were nice, though, and I felt good about the interview aside from the unclear details about the 'free' course and the book cost.
Confirmed questions3 questions
- Could you introduce yourself?
- Why did you decide to apply for this specific role?
- Can you describe your previous experiences that would be relevant and helpful for this job?
H&R Block
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I applied online for a tax job, but got an offer for a temporary CSR role paying $9/hr. Even though the pay was low, I accepted the interview because I needed a job fast. I was on time and prepared for the interview, but the scheduled interviewer never showed up. Instead, a nice employee conducted a very casual interview with no difficult questions. I was told I'd get an email response in two days, but it's been over two weeks with no reply. This experience gave me a bad impression of the company; they seemed unorganized and unprofessional. I won't apply to them again.
Confirmed questions2 questions
- Could you share a weakness you have?
- Could you share a strength you have?
H&R Block
Customer Service Associate
Senior Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Group
The interview was pretty easy and straightforward, with questions that weren't too hard. It was a panel interview with three managers. Pretty standard questions for a senior customer service role.
Confirmed questions1 question
- Can you share an instance where you had to handle a challenging customer?
H&R Block Customer Support Representative Interview Questions
Quoted word for word from H&R Block interview reports.
“Could you tell me the top 3 most important factors for customer service?”
Read reports →“What are other people's descriptions of you?”
Read reports →“What do you think Block could offer you to ensure you stay long-term?”
Read reports →“What is an accomplishment you are most proud of?”
Read reports →“What kind of experience do you have using the phone?”
Read report →“Are you flexible with the offered hours?”
Read report →“Do you see yourself with this company in five years, and what about in ten years?”
Read report →“Could you share a weakness you have?”
Read report →“Were the questions asked typical for this type of job interview?”
Read report →Formats, difficulty and experience
Across all 28 H&R Block interview reports.