Guesty Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Guesty.
Guesty
Customer Success Manager
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
HR reached out on LinkedIn and we had a brief call. Then I spoke with the hiring managers who explained their CS approach (they have a dedicated CS team and a strong support team). They inquired about my experience with cross-selling and upselling. It felt like a casual conversation. The next step involved a meeting with the VP, where I introduced myself and we discussed our individual philosophies on Customer Success and NRR.
Confirmed questions3 questions
- Would you rather focus on onboarding new clients or nurturing existing customer relationships?
- Tell me about your experience with cross-selling and upselling.
- How do you personally approach Customer Success and NRR?
Guesty
Customer Success Manager
Entry Difficult Negative experience No offer 1 round
Interview process
Take home Offer
Interview formats
Other
The interview process is pretty standard with typical questions. What I thought was crazy is their assignment they give you. For basically an entry level position they are requiring you to do a 4-5 part assessment where you go through their software, do an SBR, as well as other things. I was interested in the role until I had to do this, the amount of energy and time I’d spend on the opportunity to get arguably minimum pay for a CSM role was not worth my time and not worth any other potential CSM. There are companies with simpler interviews and pay more for their entry level positions.
Confirmed questions1 question
- Would you be willing to complete a 2-hour assessment for a potentially very small salary?
Guesty
Customer Success Manager
Mid Average Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite Background check Offer
Interview formats
Behavioral Technical Case
The whole thing took about 3 weeks. First was a quick HR phone call, pretty basic stuff. Then I had a chat with my direct manager, about 40 mins, pretty chill but they asked a lot about my past jobs and duties, plus some behavioral stuff. Right after that, I got an assignment where I had to look at an account performance graph and suggest how Guesty products could help. It wasn't super hard but needed some prep. I heard back in 2-3 days. The toughest part was the one-on-one with the VP of CS, definitely needed to prep a lot for this. Most of the questions I got were from this meeting. About a week after that, HR told me they went with other people. I felt like I put in a lot of work, so I asked HR for more feedback, which was surprisingly helpful. She said the main issues were that I hadn't managed more than 15 accounts before and some of my answers weren't super clear.
Confirmed questions4 questions
- What steps would you take if a customer were to churn?
- Can you detail your current and past job responsibilities?
- What do you imagine a typical day for a Customer Success Manager at Guesty entails?
Guesty Customer Success Manager Interview Questions
Quoted word for word from Guesty interview reports.
“Can you explain what Guesty does and what kind of customers they serve?”
Read reports →“Could you explain the Guesty product and identify its intended users?”
Read reports →“What are the reasons a person would choose to use our product?”
Read reports →“What steps would you take if a customer were to churn?”
Read reports →“Would you be willing to complete a 2-hour assessment for a potentially very small salary?”
Read report →“Would you rather focus on onboarding new clients or nurturing existing customer relationships?”
Read report →“How would you deal with a client who is angry?”
Read report →“What do you imagine a typical day for a Customer Success Manager at Guesty entails?”
Read report →“How would you describe our product?”
Read report →Formats, difficulty and experience
Across all 17 Guesty interview reports.