Grupo Casas Bahia Customer Support Analyst Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Grupo Casas Bahia.
Grupo Casas Bahia
Customer Service Analyst
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
We had a Teams meeting with a representative from HR and two supervisors from the department, along with other candidates. The interview had medium-difficulty questions, and I was the first to introduce myself in the room. The difficulty level was medium; they presented the offer and then started interviewing each candidate.
Confirmed questions5 questions
- What is your level of education?
- Where do you reside?
- Are you married or single?
Grupo Casas Bahia
Customer Service Analyst
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Boa noite! Eu gostei muito de participar da entrevista, achei super dinâmica, extrovertida e obtive mais conhecimento sobre a VIA. Teve um momento para falarmos sobre nós mesmos, o que gostamos de fazer e sobre nossas experiências anteriores, nesse momento gostei de compartilhar minhas experiências e mais informações sobre minha personalidade.
Confirmed questions1 question
- Como você vê um atendimento com empatia?
Grupo Casas Bahia
Customer Service Analyst
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Case Presentation
I applied online through the Gupy platform and was contacted by HR who gave me a brief description of the job duties and some conditions. Then, I participated in an online group activity with supervision. The activity involved introducing myself, talking about my experiences, explaining my interest in the position, and defining what successful customer service means to me. After that, there was a case simulation and a selection of a company value I identify with the most. The whole process took about 15 days for a response.
Confirmed questions3 questions
- Tell me about your professional experience.
- What, in your opinion, constitutes successful customer service?
- Which of the company's values do you most identify with?
Grupo Casas Bahia Customer Support Analyst Interview Questions
Quoted word for word from Grupo Casas Bahia interview reports.
“Are you married or single?”
Read reports →“Where do you reside?”
Read reports →“What is your understanding of certifications?”
Read reports →“What, in your opinion, constitutes successful customer service?”
Read reports →“What is your level of education?”
Read report →“How would you describe your proficiency with Excel?”
Read report →“Which of the company's values do you most identify with?”
Read report →“How do you think your personality fits this role?”
Read report →“Expectations for the role?”
Read report →Formats, difficulty and experience
Across all 13 Grupo Casas Bahia interview reports.